JOB OVERVIEW

We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team in a part-time role. Candidate must be flexible with their availability. The ideal candidate will serve as a link between our customers and the automotive service department, ensuring that all customer needs are met with professionalism and efficiency.

QUALIFICATIONS

• MUST have a clean abstract and a valid G license.
• Proven experience in a customer service role, preferably within an automotive environment.
• Knowledge and efficiency in computer applications.
• Mechanical knowledge related to automotive repair is helpful.
• Familiarity with cash handling procedures and sales techniques.
• Excellent communication skills, both verbal and written..
• Ability to work in a fast-paced environment while managing multiple tasks effectively.
• A positive attitude, strong work ethic, and commitment to providing outstanding service.
  Job Type: Part-time
  Pay: $20.00-$23.00 per hour
  Expected hours: 16 – 32 per week
  Work Location: In perso

• Greet customers promptly and professionally in person and on the phone, assessing their automotive needs and scheduling appointments.
• Communicate effectively with customers regarding vehicle issues, repair options, and service recommendations.
• Relay diagnostics and provide accurate information and estimates to customers.
• Communicate with suppliers to source vehicle parts and prepare quotes.
• Tracking and reconciling parts warranties and returns.
• Processing payment transactions efficiently and accurately.
• Collaborate with technicians to ensure timely completion of repairs and services.
• Maintain detailed records of customer interactions, service history, invoices, appointment bookings and sales transactions.
• Picking up and dropping off of vehicles.