Automotive Service Advisor - Sterling McCall Honda at Group 1 Automotive, Inc.

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Relationship Building, Time Management, Conflict Resolution, Technical Advising, Automotive Knowledge, Data Entry, Scheduling, Warranty Procedures, Customer Satisfaction Index (CSI) Management

Industry

Motor Vehicle Manufacturing

Description

About Us Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward. Overview Group 1 Sterling McCall Honda is growing and looking to add an Automotive Service Advisor to our team at our brand-new service center! This is an opportunity to represent the Honda brand in a modern, high-performing environment focused on delivering an exceptional customer experience. We’re seeking someone who is passionate about customer service, enjoys building relationships, and thrives in a fast-paced setting. Automotive experience is a plus, but not required - the Service Manager can train the right candidate with the right attitude, work ethic, and desire to succeed. Responsibilities Greet customers in a timely, friendly manner and obtain pertinent vehicle information Actively promote and build rapport with the customer Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications Generate and provide customer with a complete and accurate estimate of repair Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index) Strictly follow the manufacturer’s warranty guidelines and procedures Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property Qualifications Proven customer-facing sales experience required; automotive background is a plus Proven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organization Familiarity with CSI scores/customer surveys Valid driver license in the state that you will work and a good driving record Excellent customer service skills Professional appearance and work ethic Must pass background check, MVR, and drug screening We offer... A Great Working Environment with the Latest State of Art Equipment Climate Controlled New Facility A Structured Career Path Leading to Management Great Benefits! Health, Dental & Vision Insurance Life & Disability Insurance 401(k) with Company Match Paid Time off Employee Vehicle Purchase Program Employee Stock Purchase Plan Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.

Responsibilities

The Service Advisor is responsible for greeting customers, building rapport, and advising them on vehicle maintenance and repair needs. They must also manage service appointments, provide accurate repair estimates, and ensure high levels of customer satisfaction.