QUALIFICATIONS:

• Minimum 2 years experience as a service advisor
• Post-Secondary diploma or equivalent related experience
• Basic automotive product knowledge
• Ability to communicate technical information in a manner that customers understand
• Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
• Highly effective listening, communication and customer service skills
• Thrives in a fast paced environment, working well under pressure
• Excellent organization and multi-tasking abilities. Detail oriented
• Team player but also able to work independently
• Driver’s license with a clean driver’s abstract report
• Ability to adapt new DMS if needed
  Job Types: Full-time, Permanent
  Pay: From $20.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Stratford, ON N5A 6S5: reliably commute or plan to relocate before starting work (required)

Experience:

• service advisor: 1 year (required)
• Customer service: 1 year (required)

Work Location: In perso

RESPONSIBILITIES:

• Scheduling service appointments
• Opening work orders and describing clearly and accurately the specific customer problems and needs
• Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
• Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle’s work will be completed
• Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
• Keeping customer informed of the repair progress and communicating the need for additional work when needed
• Explaining warranty policies and factory-recommended maintenance schedules to customer
• Staying up to date on technical and performance information on all vehicles serviced by the dealership
• Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
• Handling customer inquiries and complaints in a timely and effective manner