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Automotive Service Advisor at TMP
Colma, California, United States -
Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Communication, Interpersonal skills, Automotive systems, Vehicle maintenance, Multitasking, Organization, Sales, Upselling, Repair order processing, Invoicing, Payment processing, Appointment scheduling

Industry

Description
Description We are seeking a customer-focused Service Advisor to act as the primary point of contact between customers and the service department. The ideal candidate will communicate service recommendations clearly, ensure a smooth service experience, and help drive overall customer satisfaction. Responsibilities: Greet customers promptly and professionally Listen to customer concerns and accurately document vehicle issues Recommend services and repairs based on technician findings Provide clear cost estimates and timelines Communicate with technicians to ensure accurate diagnosis and timely repairs Keep customers informed throughout the service process Schedule appointments and manage workflow efficiently Process repair orders, invoices, and payments Maintain accurate records of all services performed Deliver excellent customer service and build long-term relationships Benefits: Commission-Based Pay Structure Medical, Dental, & Vision Benefits 401K Vacation time and Sick Time. Requirements Previous experience in a service advisor or customer service role (automotive preferred) Strong communication and interpersonal skills Basic understanding of automotive systems and maintenance Ability to multitask and stay organized in a fast-paced environment Valid driver’s license Sales experience or ability to upsell services effectively
Responsibilities
The Service Advisor acts as the primary point of contact between customers and the service department, managing the entire service process from greeting to payment. They are responsible for documenting vehicle issues, providing cost estimates, and coordinating repairs with technicians.