Automotive Service Advisor at Van Horn Automotive Group Inc

Fond du Lac, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Rapport Building, Trust Building, Vehicle Inspection, Maintenance History Review, Sales, Cost Estimating, Dispatch Coordination, Progress Tracking, Customer Follow-up, Warranty Verification, Claims Administration, Digital Invoicing, BDC Collaboration, Organization

Industry

Automotive

Description

Van Horn Hyundai of Fond Du Lac has an outstanding opportunity for an eager and professional Service Advisor that will establish rapport and trust with the customers and technicians while maximizing our profit opportunities. Family Born. Employee Owned. The Van Horn Automotive Group has been empowering people and amazing customers since 1966, and now has over 16 locations throughout Wisconsin and Iowa with over 650 employees. Being employee-owned offers a unique benefit that invests in you and your future. As a 77% owner, our employees receive contributions to a qualified retirement plan that is 100% funded by the company!! If you are dedicated to providing an outstanding customer experience and want to work with a great team, we invite you to apply! Why work as a Service Advisor at Van Horn: * Generous paid time off policy including vacation, personal days, and holidays * No Sunday’s * Gym/workout reimbursement * Tuition reimbursement * Health, Dental Vision, 401k & more! * Paid volunteer time (16 hours of paid time off annually to volunteer for organizations of your choice in addition to our generous paid time off (PTO) plan) * Employee discounts on vehicles, parts, and service * Employee Stock Ownership Program (ESOP) * Professional work environment * Promote from within culture * Community involvement * Employee referral program * Holiday parties, brewer game, summer picnic & more! Your Responsibilities: * Greet customers promptly and pleasantly * Communicates with customers to determine the reason for the visit and the nature of the mechanical problem and/or scheduled maintenance * Perform vehicle walk around with customer to determine needed repairs. * Review vehicle maintenance history and make recommendations * Provide the customer with available options for repairs while explaining the benefits of timely repairs * Sell recommended service work to customers based upon mechanics diagnosis * Provide the customer with a written cost estimate of repairs and an estimated time needed for repairs * Inform dispatcher of incoming work and ensure customer’s needs are understood by the technician * Follow up with technicians and the parts department on the progress of repairs to ensure timely completion of work * Notify customers on the status of their vehicle, based on how the customer wants to be informed. (Minimum of 2x per day) * Verify warranty and service contract coverage and administer claims for qualifying repairs * Follow up with customers to ensure customer satisfaction * Review completed work and charges with the customer and/or send a digital invoice for online payment. * Daily collaboration with the BDC team including prompt response to customer inquiries Qualifications: * High School Diploma or equivalent * Valid Driver’s License * Previous customer service experience preferred but not required * Must be organized, reliable, and able to work in a fast-paced environment Employee Owners Do It Better- Come find out for yourself! https://youtu.be/b3Hwla0CyD0 [https://youtu.be/b3Hwla0CyD0] Van Horn Gives: As an upstanding member of the business community, we are active participants in local charities, events and activities. Our family values carry over into all we do, and we eagerly engage ourselves in opportunities to use our resources to enhance and aid the lives of others. We provide our employees paid time to volunteer in charitable organizations in our communities. See how you can make a difference in the community! https://youtu.be/WqOdBbTPAzo [https://youtu.be/WqOdBbTPAzo]

Responsibilities

The Service Advisor is responsible for establishing rapport with customers and technicians, determining service needs through communication and vehicle walkarounds, and selling recommended repairs based on diagnosis. They must also manage repair progress, keep customers informed, verify warranty coverage, and ensure customer satisfaction upon completion.