Automotive Service Advisor at Van Horn Automotive Group Inc

Stoughton, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Rapport Building, Trust Building, Mechanical Diagnosis Understanding, Sales, Cost Estimation, Dispatch Coordination, Follow-up, Warranty Verification, Customer Satisfaction, Invoicing, BDC Collaboration, Organization, Reliability

Industry

Automotive

Description

Van Horn of Stoughton has an outstanding opportunity for an eager and professional Service Advisor that will establish rapport and trust with the customer and technicians while maximizing our profit opportunities. Why work as a Service Advisor at Van Horn: * Generous paid time off policy including vacation, personal days, and holidays * No Sunday’s * Gym/workout reimbursement * Tuition reimbursement * Health, Dental Vision, 401k & more! * Paid volunteer time: 16 hours of paid time off annually to volunteer for organizations of your choice * Employee discounts on vehicles, parts, and service * Employee Stock Ownership Program (ESOP) * Professional work environment * Promote from within culture * Community involvement * Employee referral program * Holiday parties, brewer game, summer picnic & more! Your Responsibilities: * Greet customers promptly and pleasantly * Communicates with customers to determine the reason for the visit and the nature of the mechanical problem and/or scheduled maintenance * Perform vehicle walk around with customer to determine needed repairs. * Review vehicle maintenance history and make recommendations * Provide the customer with available options for repairs while explaining the benefits of timely repairs * Sell recommended service work to customers based upon mechanics diagnosis * Provide the customer with a written cost estimate of repairs and an estimated time needed for repairs * Inform dispatcher of incoming work and ensure customer’s needs are understood by the technician * Follow up with technicians and the parts department on the progress of repairs to ensure timely completion of work * Notify customers on the status of their vehicle, based on how the customer wants to be informed. (Minimum of 2x per day) * Verify warranty and service contract coverage and administer claims for qualifying repairs * Follow up with customers to ensure customer satisfaction * Review completed work and charges with the customer and/or send a digital invoice for online payment. * Daily collaboration with the BDC team including prompt response to customer inquiries Qualifications: * High School Diploma or equivalent * Valid Driver’s License * Previous customer service experience preferred but not required * Must be organized, reliable, and able to work in a fast-paced environment For more information on what its like to work at Van Horn visit: vhcarsrecruiting.com [https://vhcarsrecruiting.com/] ! Hours: Monday- Friday 7:15am-5:30pm

Responsibilities

The Service Advisor will establish rapport with customers and technicians while maximizing profit opportunities by determining service needs and selling recommended repairs. Key duties include communicating repair options, providing cost estimates, coordinating with technicians, and ensuring customer satisfaction through timely updates and follow-up.