Automotive Service Advisor – Volkswagen Tacoma – $61K–$100K | CSI-Based Com at LARSON MOTORS INC

Tacoma, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

100000.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Repair Order Writing, CSI Performance Management, Service Workflow Coordination, Communication, Organization, Sales, Time Management, Conflict Resolution, Detail Oriented

Industry

Motor Vehicle Manufacturing

Description

Description Larson Volkswagen of Tacoma is seeking a Service Advisor for a busy, established service department with strong customer retention and consistent workflow. This is a performance-driven advisory role where success depends on CSI performance, communication quality, and accurate service recommendations—not just volume. What You Can Expect $61,000 – $100,000 annual earning potential (CSI and performance-based) Commission pay structure tied to RO parts/labor and CSI tier Commission Pay Plan: 4.75% of RO parts & labor (CSI below zone) 5.25% (CSI above zone) 5.5% (Top 10% CSI) Tiered CSI-based earning potential (up to 5.5%) Consistent service volume and repeat customer base Experienced technician and leadership support team Advancement into senior advisor or service management roles What You Will Do Manage customer interactions from drop-off to delivery Write accurate and detailed repair orders Present maintenance and repair recommendations professionally Coordinate workflow with technicians and parts department Maintain high CSI through communication and transparency Manage multiple repair orders in a structured environment What We’re Looking For Prior Service Advisor or Service Writer experience strongly preferred Proven ability to maintain CSI performance standards Strong understanding of dealership service workflow Comfortable presenting service recommendations confidently Highly organized and detail-oriented Important Expectations This is a CSI-driven advisory role, requiring: Consistent communication with customers Strong follow-up habits Accuracy in repair order writing Ability to manage multiple high-priority customers daily Benefits and Perks Medical coverage with a $0-cost plan option for employees Optional Vision & Dental Insurance Company-Paid Life ($10,000) & AD&D ($40,000) Insurance Supplemental Life & AD&D, Long-Term Disability, Accident, Hospital Indemnity, and Pet Insurance Employee Assistance Program (EAP) – confidential, no-cost support KOFE Financial Wellness Program with budgeting and personal finance tools 401(k) with company match (eligible after 60 days) Paid Time Off (accrual begins on day one, usable after 90 days) Six paid holidays per year (hourly employees) Employee Vehicle Purchase Program – exclusive pricing across Larson brands At Larson, we believe everyone deserves to feel respected, valued, and included. We’re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that’s what family means to us. The Bottom Line If you’re someone who can: Handle volume Communicate clearly with customers Stay organized and sell services This is a role is for you. Requirements Provide above average Customer Service. Automotive dealership experience preferred, but not necessary. Ability to properly handle potentially stressful situations. Friendly, courteous, professional with a "team player" attitude. Self-motivated to work independently as well as part of a team. Ability to take direction well. Clear and concise communication skills Highly organized To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Manage the end-to-end customer service process from vehicle drop-off to delivery, including writing detailed repair orders. Coordinate workflow between technicians and the parts department while maintaining high customer satisfaction scores.