JOB SUMMARY

We are seeking a motivated and knowledgeable Automotive Service Advisor to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service while effectively managing their automotive repair needs. This role requires a blend of customer service skills, mechanical knowledge, and sales acumen to ensure customer satisfaction and promote dealership services.

EXPERIENCE

• Previous experience in a dealership or automotive service environment is preferred.
• Strong background in customer service with a focus on building relationships.
• Familiarity with automotive repair processes and mechanical knowledge is essential.
• Proven sales experience, particularly in upselling services or products within an automotive context.
• Excellent communication skills, both verbal and written, to effectively convey information to customers.
• Ability to work collaboratively in a fast-paced environment while managing multiple tasks.
  Join us as an Automotive Service Advisor where your expertise will help drive customer satisfaction and contribute to the success of our dealership. We look forward to welcoming you to our team!
  Job Type: Full-time
  Pay: $36,000.00-$87,084.53 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Store discount

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In perso

• Greet customers promptly and professionally, assessing their automotive service needs.
• Provide detailed explanations of repair services and recommendations based on customer inquiries.
• Utilize strong sales skills to upsell additional services and products that meet customer needs.
• Maintain accurate records of customer interactions, service orders, and vehicle history.
• Collaborate with mechanics and technicians to ensure timely completion of repairs and services.
• Handle cash transactions and process payments efficiently while ensuring accuracy in cash handling.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Stay updated on automotive repair trends, dealership promotions, and product knowledge.
• Ensure achievement of CSI (Customer Satisfaction Index) target and reach rate benchmarks as mandated by Nissan Canada Inc. (NCI).