Automotive Service Advisor / Writer Manager at Buckeye Complete Auto

Westerville, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

105000.0

Posted On

01 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication, Sales, Coaching, Leadership, Process Management, Customer Experience, Accountability, Problem Solving

Industry

Vehicle Repair and Maintenance

Description

Buckeye Complete Auto Care | Westerville, OH Position Overview Buckeye Complete Auto Care is hiring an Automotive Service Advisor / Writer Manager for a high-performing advisor who is ready to step into leadership. This role is ideal for a proven Service Advisor who already excels at customer communication, sales, and follow-through and wants to take the next step into managing people, process, and performance inside a busy automotive repair shop. This is a hands-on leadership role. You will work with customers daily while helping lead the front-of-house team. Key Responsibilities Advise customers on vehicle service and repairs with clarity and integrity Lead front counter operations in a fast-paced automotive repair shop Coach and support service advisors on communication, sales, and process Own customer experience from initial call through vehicle pickup Partner with the Operations Manager to execute shop systems and standards Ensure consistent customer service and sales execution What You Own Store-level customer experience Front-of-house sales execution Advisor standards, training, and accountability Process consistency and follow-through Protecting Buckeye’s reputation and culture You are not responsible for technician inspection timing or building pricing matrices. This role is focused on leadership, communication, and execution. Compensation & Growth Total Compensation Range: $75,000–$105,000+ annually Structure: 60% salary / 40% performance-based Performance tied to gross profit and overall store health Designed for long-term growth, not short-term pressure Qualifications Automotive Service Advisor experience required Strong customer service and sales skills Comfortable coaching peers and leading by example High accountability and ownership mindset Ability to stay calm and clear under pressure About Buckeye Complete Auto Care Buckeye Complete Auto Care is a family-owned, multi-location automotive repair company built on integrity, systems, and people development. We believe Cars = Freedom, and our job is to protect that freedom for every customer while creating a workplace where leaders can grow.

Responsibilities

The Automotive Service Advisor / Writer Manager will advise customers on vehicle service and repairs while leading front counter operations. This role includes coaching service advisors and ensuring a consistent customer experience from initial contact to vehicle pickup.