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Automotive Service Advisor / Writer at Pedder Nissan
Riverside, California, United States -
Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

130000.0

Posted On

17 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Service Advising, Automotive Repair, Sales, Documentation, Cost Estimation, Organization, Multitasking, Time Management, Self-Motivation, Customer Focus

Industry

Retail Motor Vehicles

Description
Description The Pedder Automotive Group was founded in 2008 by David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway. We pride ourselves in having a great work environment that translates to a great customer service experience. Our culture is anchored on three (3) basic principles – Pride, Respect, and Execute. As a leader and innovator in the industry, we are not only the best at what we do, we make sure that every employee feels that they belong, because after all, we are family. Position Summary The Service Advisor role is highly customer-centric and is responsible for selling, identifying and documenting service, maintenance, and repair service for customers. What you'll do Advises customers on necessary and recommended services. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore the vehicle to the condition specified by the customer. Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer. Meets and exceeds dealership's standards for repair and order production while ensuring high CSI ratings Requirements What you bring Automotive Repair / Service Advising experience Ability to work independently and be self-motivated Take-charge customer focused attitude focused on outcomes and high satisfaction Strong organization skills, able to multitask, and can manage time to meet frequently changing deadlines in a fast-paced environment
Responsibilities
The Service Advisor is highly customer-centric, responsible for selling, identifying, and documenting necessary service, maintenance, and repair work for customers. This includes advising customers on recommended services, offering additional repairs, computing costs, and explaining itemized estimates while meeting dealership standards for production and CSI ratings.