Automotive Service Advisor / Writer |Up to $50K* & Weekends Off | Mansfield at Christian Brothers Automotive

Mansfield, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

50000.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Experience, Customer Service, Communication Skills, Interpersonal Skills, Organizational Skills, Detail-Oriented, Team Player, Problem Solving, Time Management, Computer Proficiency, Customer Retention, Follow-Up, Positive Attitude, Dependability, Professionalism, Hospitality

Industry

Motor Vehicle Manufacturing

Description

Company Description Christian Brothers Automotive Benefits: Climate-Controlled Shop Closed Every Weekend To Spend Time With Family & Friends Continuous Training Available Through The CBA Flywheel Learning System Guaranteed Hours Locally Owned & Operated On the Job Training & Mentorship Performance Based Commission Salary + Commission Earn More With Team Performance Bonuses Weekly Lunches Provided Job Description Job Title: Automotive Service Advisor / Writer Location: 820 N SH 360, Mansfield, United States, 76063 Job Overview: As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility. Responsibilities include, but are not limited to: Greet every guest that enters our facility with hospitality and respect Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand Manage the store’s workflow in an effective and efficient manner Consistently and effectively sell our services without jeopardizing honesty and integrity Maintain a positive attitude and team atmosphere at all times Communicate on the phone in a clear professional manner Build long-term relationships between the store, yourself and our customer Directs, coordinates, and participates in performing customer service activities Shuttle guest as needed in CBA branded vehicle Ensure that all repairs are performed to proper specifications. Work together as a team and assist other employees as needed Other duties as assigned Qualifications Qualifications: 2-4 years of sales experience or customer service experience (Retail, hospitality, service industry, or other sales focused roles) Comfortable with sales process - confident discussion pricing, overcoming objections, and recommending services Basic computer proficiency - familiar with email, scheduling tools, and point-of-sale or customer systems Ability to work in a fast paced environment Current driver’s license & must be able to pass a background check Driving record acceptable to our current insurance carrier-Personal & Interpersonal Skills Excellent communication skills Able to explain services clearly, listen actively, and build trust with customers and teammates Strong interpersonal and people skills Friendly, approachable, and comfortable working directly with the public Customer retention and follow-up experience Comfort with reaching out post-service, handling satisfaction surveys, or managing long-term customer relationships.-Dependable and professional Shows up on time, follows through, and represents the brand with integrity Positive attitude and team player Works well with others, contributes to a supportive team culture Organized and detail-oriented Able to handle multiple tasks, prioritize effectively, and stay on top of follow-ups Physical Requirements: Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.) Keeping a brisk work pace in a high-volume environment Additional Information Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center. Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision. All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

Responsibilities

As an Automotive Service Advisor/Writer, you will greet guests, guide them through the repair process, and ensure their satisfaction. You will also manage the store's workflow and build long-term relationships with customers.