Automotive Service Advisor / Writer | Up to $75k & Weekends Off | Edwardsvi at Christian Brothers Automotive

Edwardsville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

75000.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organizational Skills, Problem Solving, Windows Software, Sales, Project Management, Tekmetric, Automotive Service Writing, Relationship Building, Workflow Management

Industry

Motor Vehicle Manufacturing

Description

Company Description Christian Brothers Automotive Benefits: *Up To $75K Annually For Highly Qualified Candidates Closed Every Weekend To Spend Time With Family & Friends Paid Vacation & Paid Holidays Healthcare Benefits Available Matching Retirement Plans On-Going Training & Career Advancement Locally Owned and Operated Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar Chaplain Care Support Available Weekly Team Lunches Continuous Training Available Through The CBA Flywheel Learning System Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards Job Description Job Title: Automotive Service Advisor / Writer Location: 306 Great Place Dr. Edwardsville IL 62025 Job Overview: As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility. Responsibilities include, but are not limited to: Greet every guest that enters our facility with hospitality and respect Build long-term relationships between the store, yourself and our guest Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand Help manage the store’s workflow in an effective and efficient manner Consistently and effectively sell our services without jeopardizing honesty and integrity Maintain a positive attitude and team atmosphere at all times Communicate on the phone in a clear professional manner Directs, coordinates, and participates in performing customer service activities Shuttle guest as needed in CBA branded vehicle Ensure that all repairs are performed to proper specifications. Work together as a team and assist other employees as needed Other duties as assigned Qualifications Qualifications: Excellent communication skills: Must be able to communicate clearly and effectively with technicians, guests, and other team members to ensure that everyone is in sync Customer service skills: Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that guests are satisfied with the work that is performed on their vehicles Strong organizational skills and problem-solving skills Proficient in Windows-based computer software and automotive store applications Willingness to be coached and attitude of humility Drive for success and a desire to grow A background in a Customer Service, Sales, or Project Management role would be successful in this position Previous experience in an Automotive Sales, Advisor/Writer, or Sales/Estimator position preferred Experience using Tekmetric Driving record acceptable to our current insurance carrier Physical Requirements: Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.) Occasionally lifting and carrying objects over 50 lbs. Keeping a brisk work pace in a high-volume environment Additional Information Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center. Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision. All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices. Department: Illinois

Responsibilities

Act as the primary point of contact for guests, guiding them through the vehicle repair process and ensuring customer satisfaction. Responsibilities include managing store workflow, presenting repair solutions, and maintaining professional communication with technicians and clients.