Automotive Service Advisor / Writer | Up to $80k & Weekends Off | Midlothia at Christian Brothers Automotive

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

80000.0

Posted On

18 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Automotive service advising, Sales, Communication, Workflow management, Relationship building, Computer proficiency, Windows software, Diagnostic equipment, Teamwork, Problem solving, Hospitality

Industry

Motor Vehicle Manufacturing

Description

Company Description Christian Brothers Automotive Benefits: Up To $80K for Highly Qualified Candidates Closed Every Weekend To Spend Time With Family & Friends Paid Vacation & Paid Holidays Healthcare Benefits Available Matching Retirement Plans Employee Appreciation Events On-Going Training & Career Advancement Rewarding Great Work, The Annual Review Process provides opportunities to share goals and earn pay increases based on performance. Wellness Program Offering Chaplain Care Support Weekly Team Lunches Locally Owned and Operated Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards Continuous Training Available Through The CBA Flywheel Learning System Job Description Job Title: Automotive Service Advisor / Writer Location: 1680 Mall Dr, Richmond, VA 23235 Job Overview: As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility. Responsibilities include, but are not limited to: Greet every guest that enters our facility with hospitality and respect Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand Manage the store’s workflow in an effective and efficient manner Consistently and effectively sell our services without jeopardizing honesty and integrity Maintain a positive attitude and team atmosphere at all times Communicate on the phone in a clear professional manner Build long-term relationships between the store, yourself and our guests Directs, coordinates, and participates in performing customer service activities Shuttle guest as needed in the CBA-branded vehicle Ensure that all repairs are performed to proper specifications. Work together as a team and assist other employees as needed Other duties as assigned Qualifications Qualifications: Current driver’s licenses Driving record acceptable to our current insurance carrier Proficiency in Windows based computer software and automotive store applications Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role Physical Requirements: Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.) Occasionally lifting and carrying objects over 50 lbs. Keeping a brisk work pace in a high-volume environment Additional Information Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center. Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision. All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices. Department: Virginia

Responsibilities

The Service Advisor acts as the primary point of contact for guests, guiding them through the vehicle repair process and ensuring high levels of satisfaction. Responsibilities include greeting guests, presenting repair solutions, managing shop workflow, and building long-term customer relationships.