Automotive Service Appointment Coordinator at DELLA AUTO GROUP

Town of Queensbury, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

50000.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Organization, Detail-Oriented, Multi-Tasking, Computer Skills, Fast-Paced Environment, Appointment Scheduling, Record Keeping, Service Coordination, Problem Solving, Sales Skills, Follow-Up, Time Management, Team Collaboration

Industry

Motor Vehicle Manufacturing

Description

Job Details Job Location: Queensbury, NY 12804 Salary Range: $35,000.00 - $50,000.00 Salary/year Service Appointment Coordinator Job Summary: The Service Appointment Coordinator at DELLA Auto Group is a full-time, hourly sales position in the auto industry. The individual in this role will be responsible for coordinating service appointments for customers to the dealership's service center. As a Service Appointment Coordinator, you will play a vital role in ensuring the efficiency and satisfaction of our customers' service experiences at DELLA Auto Group. Compensation & Benefits: The compensation for this role is hourly and paid weekly. Along with competitive pay, this position also offers benefits such as health insurance, paid time off, and a company-matched 401(k) retirement plan. Responsibilities: - Answer incoming calls and schedule service appointments for customers - Maintain accurate and organized records of all appointments and customer information - Coordinate with service technicians and advisors to ensure prompt and efficient service for customers - Follow up with customers to confirm appointments and address any concerns or changes - Monitor service schedule to ensure timely completion of appointments and communicate any delays or issues to customers - Up-sell services and products to customers based on their vehicle's needs and manufacturer recommendations - Provide exceptional customer service and resolve any customer complaints or issues in a timely and professional manner - Assist with other tasks and projects as assigned by management Qualifications Requirements: - High school diploma or equivalent - Previous customer service experience, preferably in the automotive industry - Strong communication and interpersonal skills - Organized and detail-oriented with the ability to multi-task - Proficient computer skills and ability to learn new software systems - Ability to work in a fast-paced environment and handle a high volume of phone calls - Must be available to work a flexible schedule, including evenings and weekends EEOC Statement: DELLA Auto Group is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. We are committed to creating a diverse and inclusive workplace and encourage individuals of all backgrounds to apply.

Responsibilities

The Service Appointment Coordinator is responsible for scheduling service appointments and ensuring customer satisfaction. This includes maintaining records, coordinating with technicians, and providing exceptional customer service.