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Automotive Service Business Development Agent - Call Center at Ciocca Management Company Inc
York, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

13.5

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Computer Skills, Phone Skills, Bilingual, Appointment Setting, Inquiry Response, Email Communication, Script Adherence, Template Usage, Lead Follow-up

Industry

Retail

Description
Description We have an immediate opening for an energetic, enthusiastic and highly motivated call center professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals! Qualifications: At least one previous customer service-related role Strong computer and phone skills Valid driver’s license and clean driving record Bilingual a plus! Responsibilities: Answer customer calls and establish follows-up with sales/service appointments. Respond quickly to internet, phone and live chat inquiries using email, scripts, and templates. Provide customers with initial product information and direct them to the appropriate dealership resources. Follow up with leads that are not ready to make an appointment or no-show. What we offer: $13.50 per hour plus bonus Full Time - Monday through Friday with rotating Saturdays PTO and holidays 401(K) retirement plan with company matching On the job training The top insurance program in the industry including medical, dental, prescription and vision. Advancement within the Ciocca Automotive Family Employee discounts: purchases, repair, service, wash At Ciocca Automotive, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career! Apply now! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Responsibilities
The primary duties involve answering customer calls to establish follow-up sales or service appointments and responding quickly to various customer inquiries via email, phone, and live chat. Responsibilities also include providing initial product information and following up with leads who miss appointments or are not yet ready to schedule.