CALL CENTER & CUSTOMER SERVICE EXPERIENCE PREFERRED. BILINGUAL CANDIDATES ARE HIGHLY ENCOURAGED TO APPLY!

In-person applications can be filled out at 501 Neal Street (Nissan of Cookeville). Job site is located at 931 S. Willow Avenue (former Hyundai of Cookeville building). Interviews will be conducted via Google video call and not in-person.
Job Start: April 2025.
Are you looking for an exciting opportunity in the automotive industry? We are seeking a motivated Automotive Service Coordinator (Call Agent) to join our team and help us provide an exceptional customer experience.

JOB SUMMARY

The Automotive Service Coordinator (Call Agent) is responsible for managing inbound and outbound call flow. The calls are for service appointment calls, customer follow-ups, customer retention, and any manifest that is given, all while ensuring an exceptional customer experience. This role plays a crucial part in driving service department revenue and customer retention. The vehicle brands we serve include Nissan, Hyundai, and Kia utilizing a centralized call center location.

REQUIRED QUALIFICATIONS

• Valid driver’s license
• High school diploma or equivalent.
• Experience in a call center or customer service role preferred.
• Strong communication and problem-solving skills.
• Basic understanding of automotive services (training provided).
• Proficiency in CRM software and appointment scheduling tools.
• Candidate must have 3 professional references for hire check.
  Job Title: Automotive Service Coordinator (Call Agent)
  Department: Service Business Development Center (BDC)
  Reports To: BDC Manager / Service Manager
  Pay Structure: Hourly

KEY RESPONSIBILITIES

• Answer incoming service calls and schedule appointments efficiently.
• Conduct outbound calls to follow up on declined services, upcoming maintenance, and special promotions.
• Confirm upcoming service appointments and reduce no-shows.
• Maintain accurate customer records in the CRM system.
• Follow up with customers post-service for feedback/retention efforts and.work closely with service advisors to ensure smooth customer communication.
• Meet and exceed call volume and appointment scheduling goals.
• Ensure punctuality and reliable attendance to support call center operations effectively.

JOB RESPONSIBILITIES:

• Handle inbound and outbound calls to schedule service appointments.
• Follow up with customers regarding service needs and previous visits.
• Maintain accurate records in our CRM system and scheduling system.
• Provide a positive and professional experience for all customers.
• Punctuality and reliable attendance are essential for success in this role.