Automotive Service Greeter at Bill Dodge Auto Group

Westbrook, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

18.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Team Player, Time Management, Vehicle Condition Assessment, Service Traffic Control, Appointment Scheduling, Problem Solving, Multi-tasking

Industry

Motor Vehicle Manufacturing

Description

Bill Dodge Auto Group, a family-owned business for over 50 years, values family and seeks individuals who thrive in a supportive environment. We are looking for warm, approachable team members passionate about exceptional customer service. As the first point of contact, you'll shape customer experiences and uphold the dealership's reputation. If you're eager to create a welcoming atmosphere and positively impact customers' automotive needs, we invite you to join our mission of providing unmatched service and building lasting relationships! Compensation: $18 per hour What We Offer: Health/Dental/Vision Insurance 401k retirement plan Paid Time Off Short and Long-Term Disability Insurance Customer and Employee Referral Programs Career Advancement Opportunities Employee discounts on sales, parts, and service Primary Responsibilities: Greets all customers entering the service area with a friendly, upbeat attitude. Answers their questions, begins the write-up process, or directs them to the appropriate person or location. Records customer’s name, VIN, tag number, and mileage. Performs vehicle walk around to notate vehicle condition including any existing vehicle damage. Helps to controls service traffic flow and parking. Ensures that vehicles are parked in assigned areas, are locked, and all keys are marked and put away correctly. Provides coverage for Service Advisors during breaks or time off. Helps to answer incoming calls and makes and records service appointments for customers. Helps to maintains clean and safe service drive and service write-up areas. Works with others to assist all departments in maintaining an above market Customer Satisfaction Index (CSI) score and/or above market retention metrics. Job Requirements/Qualifications: Satifactory Background Check Valid Driver’s License w/ acceptable driving record Excellent oral and written communication skills with a strong attention to detail Be a dedicated, energetic, team player with eagerness to improve the customer experience Time management skills and the ability to complete multiple projects on time with varying timelines and priorities Must be able to work full-time, M-F Bill Dodge Auto Group is an equal opportunity employer committed to diversity and inclusion. 5eRv3

Responsibilities

The Automotive Service Greeter greets customers entering the service area and begins the write-up process. They also manage service traffic flow and assist with maintaining a clean and safe service environment.