Automotive Service Manager - Audi at Audi Omaha

Berwyn, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Department Operations, Workflow Efficiency, Cost Control, Customer Satisfaction, Team Leadership, Staff Supervision, Budgeting, Marketing Initiatives, Team Training, Warranty Policies, Customer Service Index (CSI), Financial Analysis, Regulatory Compliance, Process Improvement, Employee Relations, Accountability

Industry

Motor Vehicle Manufacturing

Description

Description **This position requires relocation to either Omaha, NE or Shawnee Mission, KS. Relocation assistance available for the right person.** Dealership: Audi Omaha (Omaha, NE) -OR- Audi Shawnee Mission (Shawnee Mission, KS) Competitive Pay: Commensurate with experience Do you want to help transform the auto industry? Come let Baxter Auto show you just how Remarkable you can be! At Baxter, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Baxter teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! We value individuals who: Stay curious by striving for continuous improvement Welcome differences by seeking, listening, and learning from diverse perspectives Make it matter by driving toward meaningful outcomes Win together by operating with a team-first perspective Be authentic by communicating with transparency and kindness Be caring by having an innate desire to help others At Baxter we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER! Your Purpose as Automotive Service Manager: Oversee the daily operations of the automotive service department, ensuring efficient workflow, cost control, and exceptional customer satisfaction. Responsible for building and maintaining a loyal customer base, leading and developing service team members, maintaining accurate service records, and achieving department sales and profitability goals while fostering positive employee relations. In this role: Lead, hire, and supervise service department personnel, monitoring performance and supporting a high standard of guest care and service quality. Establish departmental goals, including annual operating budgets and marketing initiatives to drive new and repeat service business. Train and develop team members on dealership policies, procedures, and systems while encouraging ongoing technical training for technicians. Maintain current knowledge of manufacturer warranty policies and procedures, serving as a liaison with factory representatives when needed. Address guest concerns promptly to maintain strong Customer Service Index (CSI) performance and uphold dealership service standards. Monitor and analyze departmental financial performance, reviewing financial statements and warranty receivables with leadership to support profitability and growth. Implement and reinforce dealership systems, processes, and operational improvements across the service team. Ensure compliance with all federal, state, and local regulations impacting service operations, including OSHA and hazardous waste requirements. Maintain a clean, safe, and professional service department environment, including guest-facing areas. Communicate expectations clearly, review employee pay plans, and lead regular team meetings to discuss performance, goals, and operational updates. Serve as a positive role model by demonstrating professionalism, accountability, and commitment to the team, guests, and dealership. Perform additional duties as assigned by the Fixed Operations Director or General Manager. Requirements Basic Qualifications: Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle Previous Service Manager experience strongly preferred Audi experience preferred Additional Qualifications: A team-first always perspective with a desire to win together attitude. An innate desire to help others in all ways possible. Dedicated to creating meaningful outcomes in everything you do. Welcomes difference by seeking, listening, and learning from diverse perspectives. Authentically communicates with transparency, empathy, and kindness. Forever curious and motivated by a passion for continuous improvement. Your Well-Being: Competitive Pay: Commensurate with experience Flexible Work Schedule Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance Training and Development Opportunities for All Employees Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more Educational Reimbursement: General and specialized technical automotive degrees Employee Assistance Programs Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day Baxter Auto Group Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz. Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging. Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at (531) 365-3165, option #4 to request accommodation.

Responsibilities

The Automotive Service Manager will oversee the daily operations of the service department, focusing on efficient workflow, cost control, and achieving high customer satisfaction. Key duties include leading and developing the service team, establishing departmental goals, managing budgets, and ensuring adherence to manufacturer and dealership standards.