Subaru Superstore of Surprise is seeking an experienced, highly focused, and driven Service Manager to join our dynamic team within the Phoenix, Arizona market. The ideal candidate will possess a minimum of five years, active hands-on, day-to-day service management background with a passion for exceeding service goals while delivering exceptional customer service coupled with an astute understanding of the automotive industry.Our facility is World Class and image compliant. We have a strong senior management team that is dedicated to our employees’ success. We have an excellent reputation within the Phoenix area and are recognized for delivering superior customer service. If you are looking for an opportunity and/or desire to work for an award-winning company with tremendous integrity, then look no further.

QUALIFICATIONS:

• Five (5) years’ Service Manager experience with an automotive dealership REQUIRED
• Process driven coach/mentor who can lead an existing group of dedicated employees
• Prior experience using Reynolds & Reynolds software preferred
• Process driven, outstanding attention to detail and a high sense of urgency
• Excellent written and verbal communication skills
• Professional appearance, a strong work ethic with integrity beyond reproach.
• Must possess a valid driver’s license and clean driving record

• Manage the activities of the service department, ensure efficient and profitable operation of the department
• Plan, organize, and lead service department operations to meet/exceed dealership goals and manufacturer requirements.
• Supervisor department employees to include training, motivation, counseling, and documenting employee performance to maximize production and client satisfaction.
• Maintain profitability while controlling expenses and maintaining customer satisfaction (CSI)
• Listen and respond to customer complaints, ensuring a high level of customer satisfaction is achieved
• Plan and prepare work schedules. Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety
• Attract, develop, and retain the very best talent
• Adhere to all company policies, procedures, safety, and environmental rules.
• Maintain an organized and clean shop
• Ensure proper warranty procedures are followed, claims review, billing, and collection