New Bern Auto Group is seeking an experienced leader for our Service Manager Position. This is a great position for an an experienced Service Advisor, Shop Foreman, Shop Dispatcher or experienced Service Manager.

QUALIFICATIONS

• A minimum of 2 years of experience as a Service Manager is required or 5 years as a Service Advisor
• Strong focus on providing excellent customer service
• Driver’s License
• Background Screening
  No phone calls. Please submit qualifications online.

• Assist customers in servicing, repairing and explaining each service need.
• Communication with customers, employees, coworkers and vendors
• Understanding customers’ requirements and concerns; matching requirements and concerns to various service options.
• Managing shop Flow and keeps the shop productive
• Productivity Reporting
• Keeps abreast of new products, features, accessories and attend product training as required.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization, etc.
• Must have warranty work completed, submitted & paid in a timely manner.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.