JOB OVERVIEW

We are seeking an experienced Automotive Service Manager in CODY, WYOMING to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will possess a strong background in automotive service management, with a focus on both technical expertise and exceptional customer service. This role requires a hands-on approach to managing service operations, including overseeing service technicians, maintaining quality standards, and driving sales through effective upselling strategies.

EXPERIENCE

• Proven experience in auto service management within a dealership environment is preferred.
• Strong background in automotive repair with hands-on mechanic experience.
• Familiarity with various aspects of vehicle maintenance, including alignment, suspension, tire service, diesel engine repair, shocks & struts, air brake systems, and auto body repair.
• Demonstrated ability in automotive diagnostics and troubleshooting mechanical issues.
• Experience in managing a team of service technicians while promoting a collaborative work environment.
• Excellent customer service skills with a focus on building long-term relationships with clients.
  Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Vision insurance

Work Location: In perso

• Oversee daily operations of the service department, ensuring efficiency and productivity.
• Manage and mentor service technicians, providing guidance on automotive diagnostics and repair.
• Ensure high-quality vehicle maintenance and repair services, including oil changes, brake repair, transmission work, and more.
• Utilize mechanical knowledge to assist with complex automotive issues and provide solutions.
• Implement effective upselling techniques to promote additional services to customers.
• Maintain accurate records of services performed, including auto estimating and service writing.
• Foster positive customer relationships through excellent customer service and communication skills.
• Collaborate with the sales team to support automobile sales initiatives as needed.
• Stay updated on industry trends and advancements in automotive technology.