AUTOMOTIVE SERVICE MANAGER

If you are an experienced Service Manager with a proven track record of success and drive to provide the highest level of customer satisfaction, then we are looking for you to join our dealership team. Come experience a new opportunity in a dynamic and busy service department. Pride Motor Group offers a very competitive salary, outstanding benefits package, and safe and friendly work environment.

QUALIFICATIONS

• 2 - 4 years of management experience in an automotive dealership required
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment
• Successful experience in automotive retail management
• Strong communication and leadership skills
• Massachusetts Resident with a valid and driver’s license
• Ability to work extended hours and Saturdays when necessary
• Strong focus on providing excellent customer service

• Hire, train, manage and retain service team not limited to advisors and technicians
• Ability to listen, communicate effectively and resolve conflict with customers, employee and co-workers
• Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions
• Manage and maintain factory standards for warranty claims
• Maintain high CSI rating by handling customer complaints immediately and appropriately
• Maintain customer follow up system that encourages repeat and referral business
• Establishes department goals and objectives, measures progress, analyzes results and makes improvements as needed
• Manages required training to comply with manufacturers
• Manage shop productivity, labor hours, cost of sale and operating expenses to provide for a profitable department