Automotive Service Manager - Subaru/Kia at Ciocca Management Company Inc

Ewing Township, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

175000.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Customer Service Index (CSI) Management, Personnel Supervision, Performance Monitoring, Goal Setting, Budgeting, Customer Relations, Vehicle Repair Explanation, Technician Production Management, Accountability Management

Industry

Retail

Description

Description ** This will be a dual store role - Subaru AND Kia! We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals! Qualifications: A minimum of 3 years of experience as a service manager required High school diploma or higher education Valid driver’s license and clean driving record Responsibilities: Assist customers in servicing, repairing and explaining each service needed Understand customers - match requirements and concerns to various service options Explain service being performed and keep customer informed and updated throughout the service of their vehicle Hire and supervise all service department personnel, as well as monitor their performance in servicing customers Craft goals and objectives for the department including an annual operating budget. Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately Hire and supervise all service department personnel Manage technician production Hold department personnel accountable for performance What we offer: Salary plus bonus pay: $100,000 - $175,000 potential annually Full Time to include some Saturdays PTO and holidays Air-conditioned shops and facilities that are always being upgraded 401(K) retirement plan with company matching Competitive compensation; industry leading pay plan The top insurance program in the industry including medical, dental, prescription and vision Advancement within the Ciocca Automotive Family Employee discounts: purchases, repair, service, wash At Ciocca Automotive, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career! Apply now! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Service Manager will oversee all service department personnel, including hiring, supervision, and performance monitoring, while also crafting departmental goals and managing the annual operating budget. Responsibilities include assisting customers with service needs, explaining repairs, and maintaining high Customer Service Index (CSI) ratings.