Job Title: Automotive Service Manager
Location: Summit RAM
Reports To: General Manager
Job Type: Full-Time, Onsite; Weekdays and Saturdays
Compensation: $80,000.00 - $120,000.00/year

POSITION SUMMARY:

As the Automotive Service Manager at our OEM-authorized dealership, you will oversee the daily operations of the Service Department, ensuring top-tier customer satisfaction, efficient workflow, and consistent achievement of performance targets. You will lead a team of service advisors, technicians, and support staff while ensuring compliance with OEM standards and provincial regulations.

QUALIFICATIONS:

• Minimum 5 years of progressive experience in automotive service, with at least 2 years in a management or supervisory role.
• Experience working in an OEM (Original Equipment Manufacturer) dealership environment is preferred.
• Red Seal certification or a strong technical background is considered an asset.
• Proven leadership and team management abilities.
• Strong understanding of KPIs related to service operations (e.g. ELR, CP/WHR mix, hours per RO).
• Excellent interpersonal, communication, and customer service skills.
• Proficient with DMS software (e.g. CDK, Reynolds & Reynolds) and OEM diagnostic systems.
• Valid Driver’s License with a clean abstract.
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• Oversee and manage all operations of the service department including workflow, staffing, scheduling, and profitability.
• Ensure high levels of customer satisfaction through excellent service and communication.
• Monitor and achieve departmental goals in areas such as labour sales, CSI (Customer Satisfaction Index), and technician efficiency.
• Recruit, train, coach, and evaluate service staff to maintain a professional and productive team environment.
• Collaborate with parts and sales departments to ensure seamless inter-departmental coordination.
• Enforce compliance with OEM warranty guidelines, service bulletins, and repair procedures.
• Manage warranty claims processing and submission in accordance with OEM policies.
• Ensure all repairs and maintenance are completed to the highest standards and in compliance with provincial safety regulations.
• Maintain accurate service records and reports for internal and OEM audits.
• Monitor inventory and equipment to ensure optimal operational readiness.
• Resolve customer complaints and concerns in a timely and professional manner.
• Other duties as assigned by leadership.