SERVICE MANAGER

Location: Sunridge Automotive
Reports to: General Manager
Compensation: $60,000.00 - $120,000.00
At Kaizen Automotive Group, we’ve built a reputation for excellence through our commitment to continuous improvement, employee empowerment, and a customer-first mindset. With a growing portfolio of brands and expanding presence across Canada and the United States, we offer exciting opportunities for individuals looking to be part of a dynamic, award-winning team. Joining Kaizen Automotive means you will have the opportunity to work alongside talented professionals in a supportive environment that fosters growth, innovation, and success. If you’re passionate about cars, committed to quality work, and ready to take your automotive career to the next level, the Kaizen Automotive Group wants to hear from you!

As a family-owned and operated company, the Kaizen Automotive Group is committed to providing our team members with access to the benefits and support they need along their professional journey to feel happy, healthy and valued. That is why our team is proud to provide the following benefits as options for our Full-Time employees:

• Competitive Compensation
• Supplemental Medical Coverage
• Dental and Vision Plans
• Discounted Prescription Coverage
• Company Pension
• Paid Time Off
• Short and Long-Term Disability
• Paid Life Insurance
• Employee and Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development & Certification Assistance
• Company Wide Appreciation Events & Contests
• And SO MUCH MORE!

POSITION SUMMARY

Sunridge Automotive is currently seeking a motivated and customer-focused Service Manager to support the day-to-day operations of our service department. In this leadership role, you’ll assist in managing the team, improving customer satisfaction, and ensuring the smooth and profitable operation of the department. This is an exciting opportunity for someone looking to grow their leadership skills within a respected GM dealership and a proud member of the Kaizen Automotive Group—a company known for its commitment to continuous improvement and employee success.

QUALIFICATIONS

• Proven experience (5+ years) as a Service Manager or similar role in an automotive dealership environment.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent customer service and communication skills.
• Proficient in dealership management systems and service department software.
• Strong organizational and problem-solving abilities.
• Knowledge of GM vehicles and service protocols is an asset.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Valid driver’s license and clean driving record.

• Oversee daily operations of the service department to ensure smooth workflow and high customer satisfaction.
• Manage, motivate, and develop service advisors, technicians, and support staff to meet departmental goals.
• Maintain and improve customer service standards, ensuring a positive and professional experience for all clients.
• Develop and implement service strategies to maximize efficiency, sales, and profitability.
• Monitor key performance indicators (KPIs) and service metrics, preparing reports for upper management.
• Manage inventory control for parts and supplies, coordinating with the parts department.
• Ensure compliance with all safety, environmental, and company policies.
• Handle escalated customer concerns and resolve conflicts effectively and diplomatically.
• Work closely with the sales and parts departments to foster a collaborative team environment.
• Recruit, train, and evaluate service personnel, fostering a culture of continuous improvement.