Automotive Service Manager - Toyota at THE ROBERT LARSON AUTOMOTIVE GROUP INC

Tacoma, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

175000.0

Posted On

27 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operation Ownership, Team Leadership, Accountability, Customer Experience Management, Process Improvement, KPI Improvement, CSI Improvement, Efficiency Improvement, Profitability Management, Financial Acumen, Forecasting, Expense Control, Communication, Urgency Creation, Teamwork, Problem Solving

Industry

Motor Vehicle Manufacturing

Description

Description Lead with Purpose. Drive Results. Set the Standard. Toyota of Tacoma, part of the Larson Automotive Group, is looking for a proven Service Manager who knows how to run a high-performing operation, hold teams accountable, and deliver results—without sacrificing the customer experience. If you understand that great service departments are built on process, discipline, and leadership, this is your opportunity to take ownership of a busy, high-volume store and make an impact. Why Toyota of Tacoma High-Volume, High-Opportunity Store - A fast-paced environment with strong car count and earning potential Performance-Based Pay - Competitive compensation tied directly to results and leadership impact Career Growth - Clear path to senior fixed ops leadership within Larson Automotive Group Competitive Salary - $120,000 – $175,000 annually Autonomy with Support - Run your department with the backing of experienced leadership Family-Owned Stability - A values-driven organization focused on long-term success Your Role Own the Operation - Drive daily performance, workflow, and productivity Lead Your Team - Coach and hold advisors and technicians accountable Drive KPIs - Improve CSI, ELR, efficiency, and profitability Deliver the Experience - Ensure a consistent, transparent, customer-first process Build the Culture - Create accountability, urgency, and teamwork Collaborate - Align with Parts, Sales, and leadership to hit targets Improve Continuously - Streamline processes and eliminate inefficiencies What Sets You Apart Service Manager or senior service leadership experience in a dealership Strong background in high-volume operations (Toyota preferred) Proven track record of hitting KPIs and driving profitability Comfortable with financials, forecasting, and expense control Direct, confident communicator who leads from the front Process-driven and results-focused Benefits & Perks $0-cost employee medical plan option (after 60 days) Dental & Vision Insurance options Company-paid Life & AD&D Insurance Additional coverage options (LTD, Accident, Hospital, Pet) 401(k) with company match (after 60 days) PTO accrual starting day one + 6 paid holidays Employee Assistance Program (EAP) KOFE Financial Wellness Program Employee vehicle purchase program Built for Leaders Who Deliver This is not a maintenance role—you’re here to lead, improve, and drive performance. If you’re a Service Manager who thrives in a fast-paced environment and knows how to get results through people and process, you’ll succeed here. Ready to Take Ownership? Apply today and lead the service operation at Toyota of Tacoma. Requirements Proven track record in a high-octane automotive service management role. Leadership skills that could turn rush hour traffic into a parade. Customer service finesse that could turn a lemon into lemonade (or at least make the lemon smile). Communication skills so smooth, you could sell snow tires to a desert dweller. Automotive systems mastery – you eat complex diagnostics for breakfast. Financial wizardry – you're like the Houdini of budget management. Rapid decision-maker and creative problem solver – you're like MacGyver in a mechanic's overalls. Fluent in the language of industry regulations and safety protocols. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

The Service Manager is responsible for owning the daily operation, driving workflow, productivity, and leading the team by coaching advisors and technicians while holding them accountable. Key duties include improving KPIs such as CSI and efficiency, ensuring a transparent customer-first process, and building a culture of accountability and teamwork.