OVERVIEW

We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will act as the primary point of contact for customers seeking automotive services, ensuring a smooth and efficient service experience. This role requires a blend of mechanical knowledge, customer service skills, and sales acumen to effectively communicate with clients and facilitate their automotive needs.

SKILLS

• Strong mechanical knowledge related to automotive repair is essential.
• Proven customer service skills with the ability to engage effectively with clients.
• Sales experience, particularly in upselling services or products in an automotive context.
• Ability to handle cash transactions accurately and responsibly.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with attention to detail in record keeping.
  Join our team as a Service Writer and contribute to providing exceptional service that keeps our customers coming back!
  Job Types: Full-time, Permanent
  Pay: $16.72-$28.00 per hour

Benefits:

• Dental care
• Life insurance
• On-site parking

Experience:

• service advisor: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In perso

• Greet customers promptly and professionally, assessing their service needs.
• Gather detailed information regarding vehicle issues and relay this information to the service department.
• Provide accurate estimates for repairs and services, ensuring transparency with customers.
• Upsell additional services or products that may benefit the customer’s vehicle.
• Maintain accurate records of customer interactions, service requests, and transactions.
• Handle cash transactions and process payments efficiently while ensuring accuracy.
• Collaborate with mechanics and technicians to ensure timely completion of services.
• Follow up with customers post-service to ensure satisfaction and address any concerns.