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Automotive Service Writer at Honda
Akron, Ohio, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

100000.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Interpersonal Skills, Automotive Knowledge, Diagnostics, Repair Terminology, Multitasking, Computer Skills, POS System Skills, Upselling, Repair Orders, Service Estimates, Record Keeping

Industry

Motor Vehicle Manufacturing

Description
Description We are seeking a motivated and customer-focused Automotive Service Writer to join our growing team. This role is the key connection between our customers and technicians, ensuring a smooth, transparent, and professional service experience from start to finish. Requirements Key Responsibilities Greet customers and assess vehicle service needs Write accurate repair orders and clearly explain recommended services Communicate with technicians regarding diagnostics, repairs, and timelines Provide service estimates and obtain customer approvals Maintain accurate customer and vehicle records Upsell maintenance and repair services ethically and professionally Deliver excellent customer service before, during, and after repairs Qualifications Previous experience as a Service Writer / Service Advisor preferred Strong communication and interpersonal skills Basic automotive knowledge (diagnostics and repair terminology) Ability to multitask in a fast-paced environment Strong computer and POS system skills Valid driver’s license Great Lakes Auto Group is an Equal Opportunity Employer and are committed to providing a workplace free from discrimination. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
Responsibilities
The Service Writer acts as the primary link between customers and technicians, managing the entire service experience from initial assessment to completion. Key duties include accurately documenting repair needs, communicating diagnostics and timelines, providing estimates, and ensuring customer satisfaction.