Automotive Service Writer at Synchrony Rehab at Mint Hill Senior Living

Albany, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Repair Estimates, Upselling, Customer Follow-Up, Warranty Management, Problem Solving, Technical Liaison, Customer Satisfaction, Attention to Detail, Service Management, Complaint Handling, Dealership Policies, Repair Quality Inspection, Appointment Scheduling, Team Collaboration

Industry

Description

Job Details Job Location: Albany Chrysler Dodge Jeep Ram - Albany, OR 97322 Experienced Service Advisor – Automotive Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. Job Responsibilities Attitude is everything—greet service department customers promptly and courteously Listen to each customer and clearly articulate repair needs to techs Upsell recommended/additional services using low-pressure, high-integrity methods Provide accurate estimates of repair/maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Dealertrack knowledge a plus! Any Stellantis or Hyundai experience also a plus!! Compensation Compensation is based on knowledge and experience. Benefits Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training. We are an equal opportunity employer, with a strict policy forbidding discrimination on the basis of race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. Our goal is to hire, train, and compensate associates on the basis of personal and professional competence. Qualifications

Responsibilities

The Automotive Service Writer is responsible for greeting customers, articulating repair needs to technicians, and providing accurate repair estimates. They also follow up on repairs, manage warranties, and ensure customer satisfaction throughout the service process.