Automotive Service Writer - Volkswagen at LARSON MOTORS INC

Tacoma, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

100000.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Service writing, Communication, Sales, Organization, Repair order management, Time management, Conflict resolution, Teamwork, Technical communication, Problem solving, Professionalism

Industry

Motor Vehicle Manufacturing

Description

Description Service Writer – High Volume | Volkswagen $61K–$100K | Commission + CSI Bonus | Busy Service Drive Larson Volkswagen of Tacoma is hiring a Service Advisor for a busy service department with steady customer traffic and strong earning potential. This is a performance-based role where your ability to manage customers, sell services, and stay organized directly impacts your income. What You Can Expect Earnings: $61,000 – $100,000 annually (based on current performance) Commission Pay Plan: 4.75% of RO parts & labor (CSI below zone) 5.25% (CSI above zone) 5.5% (Top 10% CSI) Consistent Traffic: Established customer base and steady service volume Supportive Team: Experienced technicians and service leadership Growth Opportunities: Path to senior advisor or service management What the Job Looks Like Greet customers and write repair orders Recommend maintenance and needed repairs Communicate with technicians and keep jobs moving Provide updates and manage customer expectations Follow up and ensure a strong customer experience Manage multiple customers and RO’s throughout the day What We’re Looking For Experience as a Service Advisor, Service Writer, or similar role preferred Strong communication and customer service skills Ability to stay organized in a fast-paced environment Sales mindset—comfortable recommending services Team-oriented and dependable Why This Role Works Busy Drive = More Opportunity to Earn Pay Plan Rewards Both Sales + CSI Established Store with Repeat Customers Training and support to help you improve performance Benefits and Perks Medical coverage with a $0-cost plan option for employees Optional Vision & Dental Insurance Company-Paid Life ($10,000) & AD&D ($40,000) Insurance Supplemental Life & AD&D, Long-Term Disability, Accident, Hospital Indemnity, and Pet Insurance Employee Assistance Program (EAP) – confidential, no-cost support KOFE Financial Wellness Program with budgeting and personal finance tools 401(k) with company match (eligible after 60 days) Paid Time Off (accrual begins on day one, usable after 90 days) Six paid holidays per year (hourly employees) Employee Vehicle Purchase Program – exclusive pricing across Larson brands At Larson, we believe everyone deserves to feel respected, valued, and included. We’re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that’s what family means to us. The Bottom Line If you’re someone who can: Handle volume Communicate clearly with customers Stay organized and sell services This is a role where you can stay busy and earn consistently. Requirements Provide above average Customer Service. Automotive dealership experience preferred, but not necessary. Ability to properly handle potentially stressful situations. Friendly, courteous, professional with a "team player" attitude. Self-motivated to work independently as well as part of a team. Ability to take direction well. Clear and concise communication skills Highly organized To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

The service writer is responsible for greeting customers, creating repair orders, and coordinating maintenance needs with technicians. They must manage customer expectations, provide status updates, and ensure a high level of customer satisfaction throughout the service process.