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Automotive Technical Support and Training Engineer at Kasrawy Group

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Training, Troubleshooting, Product Demonstrations, Material Development, Automotive Technology, Communication, Interpersonal Skills, Problem-Solving, Analytical Skills, Collaboration, Product Development, Record Keeping, Microsoft Office

Industry

Motor Vehicle Manufacturing

Description

Job Title: Automotive Technical Support and Training Engineer Key Responsibilities: - Provide technical support to customers via phone, email, and in-person visits - Troubleshoot and resolve technical issues related to our products - Conduct product demonstrations and trainings for customers - Develop and maintain training materials and manuals - Train employees on new automotive technologies and procedures - Stay updated on the latest industry developments and incorporate them into training programs - Collaborate with the sales team to identify customer needs and provide technical solutions - Participate in product development and testing to provide feedback on technical aspects - Travel to customer sites for on-site technical support and training as needed - Maintain accurate records of customer interactions and technical issues - Provide technical support during product launches and events - Assist with developing and implementing customer service policies and procedures Qualifications: - Bachelor's degree in Mechanical Engineering or a related field - Minimum of 2 years of experience in technical support or training in the automotive industry - Strong knowledge of automotive technology and systems - Excellent communication and interpersonal skills - Ability to explain complex technical concepts in a clear and concise manner - Strong problem-solving and analytical skills - Ability to work independently and in a team environment - Willingness to travel and work flexible hours as needed - Proficient in Microsoft Office and other relevant software programs

Responsibilities

The role involves providing comprehensive technical support to customers via multiple channels, troubleshooting product issues, and conducting product demonstrations and training sessions. Responsibilities also include developing training materials and staying current with industry developments.