Automotive & Tire Service Advisor at Take Ten Tire

Stillwater, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

18.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Automotive Repair, Tire Sales, Communication, Interpersonal Skills, Work Ethic, Diagnostic Services, Estimating, Complaint Handling, Training Completion, Computer System Use, Leadership

Industry

Motor Vehicle Manufacturing

Description

Description Join the team at Take Ten Tire & Service as a Service Advisor and become a key part of a welcoming, energetic environment! We're looking for someone who is enthusiastic, team-oriented, and takes pride in representing our company with a warm and professional attitude. Experience in automotive repair, maintenance, and tire sales is definitely a bonus, but most importantly, we’re searching for someone with a positive spirit, a strong work ethic, and a heartfelt dedication to providing outstanding customer care. This is a rewarding opportunity for those who thrive in a lively, competitive setting and love helping people get back on the road with a smile. This job is demanding and competitive, requiring an individual with a positive attitude, a strong work ethic, and a genuine commitment to delivering exceptional customer service. Essential Functions Promptly meet and greet every service customer in a friendly and courteous manner. Listen to customers' reasons for bringing their vehicle to the service department. Provide logical diagnostic services or repairs to address customers' concerns. Provide accurate estimates for all recommended services or repairs. Maintain open communication with technicians and the shop foreman regarding job status updates. Handle minor customer complaints and misunderstandings with courtesy and tact without exacerbating them. Make policy adjustments within the guidelines and budgets established by management. Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry. Write and complete work orders, explain the work done to the customer, and collect payments. Strive to ensure that every customer is delighted with the level of service the shop offers. Provide superior customer service at all times. Make yourself available for and complete all required and additional training offered by the Company. Perform other duties as required by management. Adhere to company policies and legal regulations at all times when conducting business. Requirements Qualifications Minimum of 2 years of experience in the Automotive repair industry Demonstrated solid and reliable work history Leadership mindset with a willingness to lead by example Strong communication and interpersonal skills Ability to work in a fast-paced shop environment Customer Service background Automotive background Able to stand for long periods Ability to work with a computer system Learn the Tiremaster program Work Environment & Physical Demands Tire shop environment Regular standing, walking, bending, and lifting Ability to lift up to 50lbs Use of hand tools, diagnostic equipment, and shop machinery Compensation & Benefits Competitive pay commensurate with experience Comprehensive benefits package, including: Medical, dental, and vision insurance Supplemental Insurance Paid time off and holidays 401 (k) with company matching up to 4% Equal Employment Opportunity Statement Take Ten Tire & Service is an Equal Opportunity Employer and values diversity and inclusion in the workplace.

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Responsibilities

The Service Advisor must promptly greet customers, listen to vehicle concerns, provide accurate repair estimates, and maintain open communication with technicians regarding job status updates. Key duties also involve handling minor customer complaints tactfully, completing work orders, explaining services performed, and collecting payments.