JOB DESCRIPTION

Audi of Brooklyn

QUALITIES WE’RE LOOKING FOR:

• At least one year of experience in a franchised automotive dealership.
• Audi or VW experience preferred.
• Automotive car knowledge.
• Professional appearance and demeanor.
• Excellent written and spoken communication skills.
• The ability to create and maintain excellent customer satisfaction.
• Must be able to ensure that all required documents and approval requests are submitted to the manufacturer in a timely and compliant manner.
• You have excellent communication, interpersonal, and organizational skills.
• Reliable and presentable in business attire.
• You understand the importance of listening and being empathetic.
• You have a strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
• You have friendliness, enthusiasm, reliability, with a positive “team-player” attitude.
• You have strong computer skills, which includes Reynolds & Reynolds and Microsoft.
• You will operate a clean, organized, presentable workplace with a strong attention to details.
  The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!
  We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

COMPANY DESCRIPTION

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.
At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

YOUR DAILY RESPONSIBILITIES:

• Processing all warranty paperwork to ensure proper documentation and verifying criteria required by the factory or distributor for payment, correcting any errors before submitting it to the manufacturer.
• Keeping abreast of all factory recalls and announcements making sure all returned claims are addressed and corrected to manufacturer requirements in a timely manner.
• Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
• Assisting with body shop warranty claims and following up on outstanding claims.
• Reconciling all warranty receivables and working with the accounting department to obtain payments.
• Keeping track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed of, updating all dealership staff involved.
• Maintaining all service and customer records as required by the warrantor job requirements and review open warranty repair orders providing guidance to the team.
• Respond promptly and directly with appropriate dealership staff with any updates to corrections needed to the repair orders.
• Warranty administrators should have experience with automotive parts (identification, inspection, classification of component groups, etc.)