Gestalten Sie mit uns die Zukunft der Reinigungstechnik!
Nilfisk befindet sich auf einer strategischen Reise von einem produktorientierten Fertigungsunternehmen zu einer kundenorientierten Vertriebsorganisation, in der wir durch Investitionen in neue Technologien und die intelligente Nutzung von Daten die Anforderungen unserer Kunden besser erfüllen können. Wir suchen Mitarbeiter, die von Veränderungen motiviert sind und Teil dieser Reise sein wollen. Wir ermöglichen nachhaltige Reinigung weltweit, um die Lebensqualität zu verbessern. Heute bietet Nilfisk High-End-Reinigungswerkzeuge und zuverlässige After-Sales-Services für den professionellen und industriellen Markt an.
Regional technical remote support role in a global setup

This is a key role for ensuring high performance and uptime of Nilfisk’s growing fleet of connected and autonomous cleaning equipment, providing advanced remote support and issue diagnostics for field service operations, primarily across the EMEA region but as part of a global support setup. The Autonomous & IoT Remote Support works closely with local Field Service Technicians, Technical Support teams, Autonomous TST* team and external technology partners to identify and resolve SW/HW and connectivity issues related to the operating fleet of IoT connected and autonomous machines. An integral part of the role is to support quality management processes by creating technical failure reports (TFR) for the autonomous floorcare portfolio and assist in advancing open cases in the 8-step quality management process. In addition to the day-to-day support role, you will collaborate with the Autonomous TST team on developing technical documentation and training content for Field Service Technicians in terms of instructions, presentations, videos and recorded/live webinars etc.

• TST = Technical Specialist & Trainer

As a Remote Support Engineer, your primary tasks will be:

• Perform real-time remote troubleshooting of autonomous and manual IoT connected machines in the field
• Follow up on open cases and gather learnings from closed cases
• Contribute to quality management flows (investigation and documentation of issues and resolutions) in Nilfisk TFR system
• Conduct technical analysis of machine failures, looking for serial SW/HW and connectivity issues and bugs in the machines and report them to the Autonomous & IoT TSTs and external technology partners
• Work closely with the Autonomous & IoT TSTs in developing, documenting and communicating technical insights to key stakeholders (e-learning, webinars etc.)
• Occasionally travel internationally to attend technical training/onboarding events, participate in equipment tests and reviews, meet with technology partners etc.

Qualifications:

• Bachelor’s degree in electrical, mechanical engineering, computer science or significant equivalent work experience
• Strong knowledge of robotics and robotic systems, preferably from cleaning machines
• 3-5 years’ experience in a technical service/support role, either remote or field operations
• Ability to understand electrical diagrams and troubleshoot complex electrical systems
• Experience working with GUI engineering and service tools
• Experience working in a Linux environment and with terminals, or ability to learn
• Ability to use remote desktop applications for Windows and other environments to monitor the fleet and troubleshoot individual machines

Personal skills:

• Excellent in providing technical support to front-end personnel through remote media
• Curiosity and persistence to get to the bottom of issues and follow them through until they are resolved
• Ability to manage multiple tasks and cases in a structured and organized manner
• Excellent communication skills, presentation and interpersonal skills
• Good at developing remote relationships across the organization and working cross- functionally to get results
• Can work in fast changing environments with different severity and priority situations
• Interest in learning and mastering new technologies and support tools

Location:

• Any EMEA country. Preferably from a Nilfisk location with access to cleaning machines.
• Alternatively, within reasonable driving distance to a Nilfisk location with access to cleaning machines for occasional trips
• Willingness to travel occasionally primarily within the EMEA region but also globally

Language skills:

• Fluent in English reading and writing at technical level
• Good technical language skills in German or French are an advantage but not required.

Der Reinigungssektor ist im Wandel. Reinigung ist der Schlüsselfaktor für Gesundheit und Sicherheit und Nilfisk ist die treibende Kraft in der Entwicklung neuester Technologien und Innovationen für Reinigungstechnik. Wir arbeiten als gemeinsames Team über Ländergrenzen hinweg, mit einer klaren Strategie in einer dynamischen Organisation. Ein Teil von Nilfisk zu sein bedeutet, die Freiheit zu haben, seine Meinung zu sagen und das zu tun, was man am besten kann. Sie werden bei uns Erfolg haben, wenn sie sich und Ihre Ideen mit einbringen. Bei Nilfisk können Sie gemeinsam mit dem gesamten Team an einer sauberen und ökologischeren Zukunft mitarbeiten.
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Wir fördern bei Nilfisk Diversität und Gleichberechtigung. Wir freuen uns bei Nilfisk über jede Bewerbung, unabhängig von der Herkunft, der Rasse, der ethnischer Zugehörigkeit, der Religion, der körperlichen oder geistigen Fähigkeiten, dem Geschlecht, der Geschlechtsidentität oder -ausdruck, der sexueller Orientierung und dem Alter

As a Remote Support Engineer, your primary tasks will be:

• Perform real-time remote troubleshooting of autonomous and manual IoT connected machines in the field
• Follow up on open cases and gather learnings from closed cases
• Contribute to quality management flows (investigation and documentation of issues and resolutions) in Nilfisk TFR system
• Conduct technical analysis of machine failures, looking for serial SW/HW and connectivity issues and bugs in the machines and report them to the Autonomous & IoT TSTs and external technology partners
• Work closely with the Autonomous & IoT TSTs in developing, documenting and communicating technical insights to key stakeholders (e-learning, webinars etc.)
• Occasionally travel internationally to attend technical training/onboarding events, participate in equipment tests and reviews, meet with technology partners etc