The Technical Support Engineer investigates and resolves customer technical issues identified on Liebherr mining trucks, including autonomous haulage systems (AHS). This includes system analysis and troubleshooting of the trucks’ mechanical, electrical, and software systems.

The work schedule for this position is as follows:

• There are 2 shifts for this position:
• Day Shift - hiring 2 Autonomy Support Engineers (rotates 1 week on and 1 week off):
• Week 1: 6:00 am - 6:00 pm (7days) and Week 2: OFF
• Week 1: OFF and Week 2: 6:00 am - 6:00 pm (7days)
• Continues this schedule throughout the year
• Night Shift - hiring 2 Autonomy Engineers (rotates 1 week on and 1 week off):
• Week 1: 6:00 pm - 6:00 am (7 days) and Week 2 OFF
• Week 1: OFF and Week 2: 6:00 pm - 6:00 am (7 days)
• Continues this schedule throughout the year

• Provides remote and on-site engineering support services that delivers product reliability, functionality and cost requirements, including technical verification, troubleshooting, validation, and commissioning of mechanical, electrical, and software systems
• Achieves resolution of problems by promptly responding to request for service and assistance and by working directly with affiliates, customers, Engineering, and suppliers
• Researches and analyses data such as Product Incident Reports (PIR), Product Assembly Reports (PAR), and incident tickets to identify and resolve problems
• Participates in Product Issue Resolution through data collecting and Root Cause Analysis exercises to resolve field failures
• Provides a communication link between the affiliates or customers and the Regional Customer Support Managers to help ensure that effective services are offered
• Provides assistance to Regional Customer Support Managers, Engineering, and other Liebherr departments, to resolve product problems and expedite solutions
• Alerts the organization of potential or known problems that affect the quality of Liebherr products and services
• Recommends design modifications to hardware, and functional changes to systems and subsystems to improve performance
• Participates in design reviews and provides input for the verification and validation plans of new or redesigned components
• Reviews and validates new components, designs, and corrective actions to improve truck performance and reliability
• Ensures relevant design related campaigns, such as notifications, modifications, and upgrades, are carried out by customers and affiliates and provides documentation to factory to substantiate this
• Provides technical advice in the development of service manuals, Technical Instructions (TIs) and Service Information (SIs), Engineering Change Requests (ECRs), and training courses
• Effectively engages, establishes, and maintains strong relationships with internal and external stakeholders, to manage and mitigate risks relevant to the truck’s design, functionality, and customer relationships
• Oversees the assembly and commissioning of trucks ensuring that the assembly, commissioning and operational testing conforms to factory specifications and customer requirements
• Signs-off and submits commissioning documents to LME Warranty administration prior to customer acceptance of machine(s)
• Uses computer-aided design (CAD) software to perform specified engineering tasks