AV AND DESKTOP SUPPORT ENGINEER - REQID0002420

IT
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Job ID: REQID0002420
Stowers Institute for Medical Research is seeking an AV and Desktop Support Engineer who is ready to grow into a hybrid role supporting both conference room technologies and desktop computing. This position is ideal for someone with a strong foundation in IT support who is eager to take on more responsibility in AV administration, device lifecycle, and user experience improvement.

REQUIRED QUALIFICATIONS:

• 1–3 years of experience in IT support, desktop support, or AV assistance.
• Familiarity with both Windows and macOS environments.
• Exposure to Zoom/Teams and basic AV troubleshooting (camera, mic, projector setup).
• Strong communication and troubleshooting skills.
• Willingness to learn and grow into advanced AV technologies (e.g., Crestron, DSPs).
• CTS certification or willingness to obtain.

PREFERRED QUALIFICATIONS:

• Experience with Dante audio systems for digital audio routing, configuration, or troubleshooting in AV environments.
• Experience operating or supporting TriCaster systems for video production, streaming, or hybrid event setups.
• Experience with Biamp and Crestron AV systems.
• Experience supporting conferencing hardware (e.g., Logitech, Poly).
  Familiarity with AV basics such as HDMI, cabling, and room audio systems

• Provide end-user support for desktops, laptops, peripherals, and core applications (Windows/macOS).
• Support the setup and operation of Zoom Rooms, Teams Rooms, and general conference room equipment.
• Assist with AV troubleshooting, hardware replacements, and system checks.
• Shadow or assist with AV installations and refresh projects.
• Coordinate with Facilities and vendors for minor upgrades or issue resolution.
• Document common AV and IT support procedures for internal knowledgebase.
• Participate in onboarding/offboarding and white-glove device setup for new hires.