Role: AV Break-fix Engineer – L2
Location: London (Broadgate Circle) – on-site
Salary: Negotiable dependent on skills and experience, plus company benefits
Hours: 40 hours/week, with shifts between 8am – 5pm Monday through Friday.

SKILLS PROFILE

• Good knowledge of Signal flow in video, audio, and control wiring
• Knowledge of Cisco videoconferencing systems
• Knowledge of Microsoft Teams / Microsoft Teams Rooms and Surface Hubs preferred
• Strong capability with operation and troubleshooting of AV control systems (e.g., Crestron)
• Ability of loading of compiled code in control processors and touchpanels
• Strong troubleshooting and diagnostic skills with AV gear
• Knowledge of AV systems and behaviour of AV signals
• Ability to read as-built drawings and apply the understanding to diagnose reported problems
• Ability to recognize and describe audio and/or video signal degradation
• Good communication skills with vendors, co-workers, and managers
• LCD and DLP projector maintenance capability
• Ability to improvise workarounds for AV setups to meet the requirements
• Some installation skills preferred but not required

• Pre-event testing of audio, wireless microphone battery levels etc.
• Liaise with the client for large events to understand their requirements
• Attend pre-production meetings required for any scheduled special events
• Be the primary support to operate global production events
• Own the event experiences for the meeting host and attendees
• Respond to notifications of AV technical issues directly
• Replace components, wires and non-functional parts as needed to restore system functionality
• Test room AV functions completely with all sources and capabilities, after troubleshooting and during room annual PM (Preventative Maintenance) performances
• Video/audio conference set-up and support.
• Site certification of all new and relocated video conference systems
• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify
• Ensure all multi-media/presentation rooms are maintained in good working order
• Assist with support for multi-media broadcasting
• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure