Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

TECHNOLOGY MANAGER

Convene is seeking a full-time AV Technology Manager to join our Operations team at one of our Midtown Manhattan properties in New York City. The Technology Manager will partner with and report directly to the General Manager with a dotted line to our Regional AV Manager.

PHYSICAL REQUIREMENTS

• Flexible, long, and weekend hours sometimes required
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time
• Ability to climb and work on a ladder for lengthy periods of time

EQUIPMENT & TECHNICAL QUALIFICATIONS

• Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
• Lighting: Up lights, GOBOs, Basic dimming

IT: WI-FI TROUBLESHOOTING, CONNECTING HARDLINE INTERNET, KNOWLEDGE OF DHCP/STATIC IP ADDRESSING, OPERATE AND TROUBLESHOOT HARD/SOFT VIDEO CODECS

• Control: Familiarity with Crestron control systems and associated hardware

WHO WE ARE:

Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in North America and the UK with a network of 39 locations across nine cities; Convene’s portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares, RXR Realty, and Hudson’s Bay Company among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/.

WHAT YOU’LL DO:

The Technology Manager provides and manages all services used to deliver information technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events.
Technology Managers work collaboratively to deliver an excellent meeting, conference, and workday experience. They oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training. The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.

OPERATIONS MANAGEMENT RESPONSIBILITIES:

• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware; both in-house and client systems
• Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival
• Provide consultative support to technology sales for client programs
• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings
• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors
• Attend planning and pre-production meetings
• Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
• Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs
• Collaborate with the sales and planning team to gain a comprehensive understanding of the client’s experience with Convene prior to the start of their meeting or event
• Thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene’s standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamics
• Assist in any areas of daily operation

TRAINING & DEVELOPMENT RESPONSIBILITIES:

• Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching
• Participate in collaborative project efforts with both the technology team and other departments
• Participate in employee appraisals
• Mentor AV Specialists to provide a consistent level of customer service
• Interview and hire prospective candidates for all positions in the department
• Well-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlessly
• Review and stay current on all departmental SOPs on a quarterly basis

THE TECHNOLOGY MANAGER WILL BE RESPONSIBLE FOR WEEKLY FINANCIAL REPORTING OF CLIENT PROGRAMS, TRACKING LABOR HOURS/DOLLAR AMOUNTS, AND CONTRIBUTING TO MONTHLY AND QUARTERLY OPERATIONS REPORTS IN CONJUNCTION WITH THE LOCATION GENERAL MANAGER.

• Review P&L/General Ledger reports for department/location ensuring accuracy
• Approve and submit vendor invoices to Accounts Payable in a timely fashion
• Participate in annual budgeting process for team member’s location
• Maintain and uphold Convene’s cultural standards
• Perform other duties as requested by management