AV/IT Support at SPS-North America

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

25.0

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audio-Visual Systems, PC Operating Systems, Mac Operating Systems, Polycom Systems, Troubleshooting, Problem-Solving, Organizational Skills, Communication Skills

Industry

Outsourcing and Offshoring Consulting

Description

Job Title: AV/IT Support Technician Job Summary The AV/IT Support Technician is responsible for the operation, maintenance, and troubleshooting of audio-visual equipment to support meetings, events, and day-to-day business needs. This role ensures high-quality sound and video performance while maintaining accurate records and providing clear communication to management. Key Responsibilities: Equipment Setup & Operation: Ensure microphones, projectors, sound systems, video screens, and related AV equipment are set up, connected, and functioning properly. Troubleshooting: Diagnose and resolve technical issues with AV/IT systems; identify and document equipment malfunctions during meetings, video conferences, and events. Performance Monitoring: Track and evaluate sound and video quality, noting necessary adjustments and improvements. Documentation: Maintain detailed records of equipment usage, troubleshooting steps, resolutions, and recommended procedures for future reference. Communication: Report findings, issues, and recommendations to the manager in a clear and timely manner. Inventory Management: Maintain accurate inventory of AV/IT equipment, track serial numbers, and coordinate proper disposal of e-waste. Qualifications & Skills: Strong knowledge of audio-visual systems and equipment. Experience with both PC and Mac operating systems. Hands-on experience with Polycom systems. Strong troubleshooting and problem-solving skills. Excellent organizational and communication abilities. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range $25—$25 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Responsibilities

The AV/IT Support Technician is responsible for the operation, maintenance, and troubleshooting of audio-visual equipment to support meetings and events. This role ensures high-quality sound and video performance while maintaining accurate records and providing clear communication to management.