HEALTH AND SAFETY

You must ensure that all relevant Health, Safety and Security regulations are adhered to at all times. Please ensure that you report any faults or infringements of these procedures or act immediately, where appropriate, to correct them. You have a duty of care to carry out work so that you never put yourself or others at risk, creating a safer working environment for everyone.

ABOUT THE ROLE

To actively engage with our clients, exceeding their expectations and ensuring all aspects of the customer journey are effectively delivered.
To provide a high level of AV/IT for clients and staff, ensuring the general service, maintenance and development of the Institute’s AV/IT equipment and infrastructure is appropriately maintained at all times.
To support, as required, with servicing, setting up and maintaining the technical/conference facilities throughout the Institute to the agreed standards.
Salary: £28,000 – £29,500 per annum
Full time hours of work: 38.5 hours per week, 10 days over 14, including weekends as required; predominantly between 06:30 – 20:00

KEY RESPONSIBILITIES

AV/IT Support & Maintenance

• Provide a high level of AV/IT support for clients and staff at all times
• Ensure the general service, maintenance, and development of the Institute’s AV/IT equipment and infrastructure to support business growth, recommending replacements when necessary
• Manage and maintain AV/IT services, including first-line hardware and software support, telephony (switchboard and mobile devices), Wi-Fi, printing, and CCTV systems
• Equipment setup, cleaning, maintenance/repairs, operation, and safety
• Work closely with the College Computing Department on IT issues, and future improvements

User Training & Onboarding

• Assist with Providing a comprehensive technology induction for new employees within their first week, covering PC setup, printing, desk phones and work devices, VDU assessments, email management, and OneDrive and SharePoint organization
• Support the delivery of AV/IT training to the team as requested by the Technical Service Manager.

Procurement & Data Management

• Support the Technical Service Manager in procuring new technical equipment
• Work closely with the Centre Manager and Technical Service Manager on Capitalised Projects and upgrades across the institute along with completing competitor analysis research.

Event & Conference Support

• Set up, service, and clean conference rooms and public areas as needed, ensuring agreed standards are met
• Work closely with the Conference & Technical Services team to provide and maintain AV/IT services before, during, and after events, ensuring customer satisfaction
• Assist in managing the workload and output of the technical service/conference service team in the absence of the Technical Service Manager
• Collaborate with Clients, Client Development, Client Relationship, and Executive Education teams to assess AV/IT requirements and recommend appropriate solutions
• Provide a level of A/V support for events when required after the completion of training

Workplace Maintenance & Safety

• Maintain clean, safe, and efficient work and storage areas, including performing a twice-yearly audit of the four comms rooms
• Conduct regular checks of meeting rooms and report or resolve any faults promptly
• Complete a daily handover/checklist to ensure all tasks are addressed

General & Administrative Duties

• Assist other departments as needed and respond appropriately to requests
• Communicate effectively with external organisations to promote the Institute professionally
• Support the Technical Service Manager in reviewing and improving procedures based on client feedback
• Attend meetings and training sessions as required
• Adhere to all policies and procedures related to environmental standards, General Data Protection, and Anti-Bribery and Corruption policies
• Carry out any reasonable requests from the Technical Service Manager or management in a timely and cost-effective manner