AV Operations Manager at Te Herenga Waka—Victoria University of Wellington

, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AV Operations Management, People Leadership, Vendor Management, Service Delivery, Stakeholder Management, Health and Safety, Budget Management, Lifecycle Planning, Hybrid Teaching Technology, Operational Service Improvement, Digital Signage, Lecture Capture

Industry

Higher Education

Description

* Can you manage key vendors, contractors and service partners? * Do you have proven experience stabilising and improving operational services? * Have you got a good understanding of health and safety requirements within AV or event environments? Kōrero mō te tūranga - About the role Te Herenga Waka - Victoria University of Wellington is currently recruiting an AV Operations Manager to join Te Tai Matihiko - Digital Solutions team on a 6-month fixed-term, full-time contract. This is an onsite role based at the Kelburn campus, five days per week with a possibility of an extension after the initial six-month fixed-term period. This is a hands-on leadership role with a clear mandate to stabilise, optimise and mature the University's Teaching Technology operations. You will lead a team of eight, take ownership of AV service delivery, and work closely with key stakeholders and vendors to improve service performance, operational practices and the reliability of learning spaces and meeting room technologies. Key responsibilities: * Lead the implementation of recommendations from the April 2026 external review. * Provide operational leadership and service ownership for AV, lecture capture, hybrid teaching, meeting room and digital signage technologies. * Lead, coach and develop the Teaching Technology team. * Improve service performance, operational standards and support models. * Manage key vendors, contractors and service partners. * Oversee AV operational and capital budgets and support lifecycle planning. * Promote strong health and safety and risk management practices across AV operations. Ō pūmanawa - About you You will be a pragmatic, delivery-focused leader who is comfortable working in a complex and fast-paced environment. You will bring strong people leadership, operational service management and AV experience, with the ability to establish clear priorities, improve team performance and build sustainable ways of working. You will be confident working with technical teams, senior stakeholders and external vendors, and able to translate complex technical issues into clear and practical advice. Key requirements: * 5 + years' experience leading AV, learning spaces or event technology service teams in a complex organisation. * Proven experience stabilising and improving operational services. * Strong people leadership and team management experience. * Experience managing end-to-end AV services, including classroom technology, meeting rooms and events support. * Strong stakeholder management and communication skills. * Sound understanding of health and safety requirements within AV or event environments. * Knowledge of hybrid teaching and collaboration technologies would be advantageous. Role Description: Click here to see further information, including salary details. [https://vuw.sharepoint.com/:b:/s/VacancyRoleDescriptions/IQC3JBl9E_QVQI-ALQnIEHdBAQ3MmMBLKoSh_2Yvn1KLeZA?e=ZWiKtr&download=1] If this link is not available, click 'apply' to view this on the University career's page. Close date for vacancy: 27 July 2026. Contact details for vacancy: If you have any questions regarding this role, please get in touch with Krishan Kumar (krishan.kumar@vuw.ac.nz). How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently. Mō Te Herenga Waka - About Our University Te Herenga Waka - Victoria University of Wellington [https://www.wgtn.ac.nz/about] is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here. Explore the many benefits [https://www.wgtn.ac.nz/about/working-here/employment-information] of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction [https://www.wgtn.ac.nz/about/governance/strategic-plan] and learn more about our research expertise [https://www.wgtn.ac.nz/research/strengths/faculty]. Ētahi kōrero hai āwhina i a koe - Why you should join our team Ready to make a difference? Join Te Tai Matihiko - Digital Solutions [https://www.wgtn.ac.nz/digital-solutions] and be at the forefront of innovation! Our team excels in software and hardware support, cutting-edge learning technology, research assistance, project management, and IT security. Embrace a dynamic environment where your skills will thrive and make a real impact. Be part of a forward-thinking team dedicated to excellence and continuous growth.

Responsibilities

Lead the Teaching Technology team to stabilise and optimise AV service delivery and operational practices. Manage key vendors and oversee operational and capital budgets for learning spaces and meeting room technologies.