SKILLS:

• Outstanding communication and interpersonal skills.
• Highly organized and adept at managing multiple tasks simultaneously.
• Proficiency in setting up and configuring presentation and video conferencing equipment.
• Skilled in configuring audio-visual equipment and integrating complex AV systems.
• Thrives in dynamic, fast-paced environments while maintaining composure and efficiency.
• Detail-oriented with strong analytical and problem-solving capabilities.

RESPONSIBILITIES:

• Deliver Tier III technical support directly on-site, ensuring rapid resolution of complex issues.
• Log, track, and update service requests using helpdesk software to maintain accurate support records.
• Conduct thorough pre-event system checks for high-profile meetings and operational exercises.
• Provide hands-on technical support during live events and mission-critical exercises.
• Oversee the operation, maintenance, and optimization of integrated audiovisual systems.
• Configure and update device settings to ensure peak performance and compliance with security protocols.
• Create detailed documentation and maintain backups of all equipment configurations.
• Manage inventory levels and generate reports for required consumables and replacement parts.
• Serve as the primary on-site liaison between the customer and Bridges System Integration, ensuring seamless communication and service delivery.
• Deliver tailored training sessions to end-users, empowering them to operate systems confidently and effectively.
• Monitor and report on equipment lifecycle status, including notifications of end-of-sale or end-of-support milestones from manufacturers.