SKILLS:

• Outstanding communication and interpersonal skills.
• Highly organized and adept at managing multiple tasks simultaneously.
• Skilled in configuring audio-visual equipment and integrating complex AV systems.
• Capable of editing control system code to ensure optimal performance and resolve technical issues.
• Thrives in dynamic, fast-paced environments while maintaining composure and efficiency.
• Detail-oriented with strong analytical and problem-solving capabilities.

RESPONSIBILITIES:

• Provide on-site, tier III response.
• Record and update the status of service calls in helpdesk software.
• Perform pre-checks for high-profile meetings and exercises.
• Provide on-site support for Real World Events and exercises.
• Manage and maintain integrated audiovisual systems.
• Provide control system code edits to maintain or restore system functionality.
• Maintain inventory and generate reports of consumables needed.
• Act as the on-site liaison between the customer and Bridges System Integration.
• Provide comprehensive training to customers on system functionality, as needed.