POSITION DETAILS

Academic Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £32,546 to £35,116 with potential progression once in post to £39,355
Grade: 6
Full Time, Permanent
Closing date: 30th March 2025

REQUIRED KNOWLEDGE, SKILLS, QUALIFICATIONS, EXPERIENCE

The post holder, though an IT specialist, should have an interest in AV technologies.

QUALIFICATIONS

• Educated to GCSE level or equivalent is essential, preferably including Mathematics and English at Grade C or above
• Full clean driving licence
• Industry certification AVIXA-CTS, CTS-D or CTS-I

ESSENTIAL EXPERIENCE

• Significant experience of the specifications of network architecture
• Significant experience of Windows 10 & 11 desktop creation, maintenance, and deployment – with or without SCCM
• Significant experience of working with non-traditional devices on networks, e.g. switchers, image and audio processors, digital signage and timepieces
• AV programming e.g. Extron and QSC
• Active engagement with users of teaching technologies to maximise the benefit and uptake of those technologies

ESSENTIAL SKILLS

• Knowledge and Understanding of networks and deployment, including current AV-over-IP protocols and Dante protocols
• Strong scripting language skills
• Customer service including technology advocacy
• Use of a design markup tool such as Visio or AutoCAD
• Active Directory and the use of group policies
• Knowledge of the protected characteristics defined by the Equality Act 2010 and how to actively ensure in day to day activity in own area of business that those with protected characteristics are treated equally and fairly

DESIRABLE SKILLS

• AV specification and control interfaces. Knowledge of Extron programming would be good – but full training will be offered in any case
• Audio designRapid diagnosis of faults in AV, IT and Digital Signage equipment
• 
  Informal enquiries to Steve O’Neill, email: s.g.oneill@bham.ac.uk
  View our staff values and behaviours here
  We believe there is no such thing as a ‘typical’ member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy . You can find out more about our work to create a fairer university for everyone on our website

ROLE SUMMARY

Under the direction of the AV Manager, the post holder will help design, install and provide support for the configuration and programming of the technology that underpins the audio-visual and related equipment located in the University’s central pool of teaching spaces across campus.
The post holder will take the lead in choosing appropriate specifications and delivering the more complex elements of AV projects – including signal distribution and control using IP, desktop image creation and deployment, networking of IoT-type devices such as clocks, programming of AV control systems and associated hardware and digital signage. Other duties will include providing technical guidance to team members, managing the lecture capture hardware in over 300 locations across the University and completing a thorough diagnosis and resolution of IT faults.
The post will be located in one or more of LRAT’s locations across the University. The post will require some working outside of core hours and days.
The post holder will develop and maintain strong relationships with assignment teams outside Library Services, in particular IT Services, with a key deliverable of achieving quicker completion of LRAT requirements.

MAIN DUTIES

• Be part of the development team for new buildings on any of the University’s campuses
• Be part of the design and quality control team, for refurbishments and new installations
• Manage the endpoint hardware of the University’s lecture capture system
• Provide coaching, mentoring, support and advice on technology and systems to other staff in LRAT
• Use management information, stock control, booking, inventory and workflow systems (currently ServiceNow) to ensure the efficient running of the service
• Respond to urgent requests from users, time being of the essence – a 10-minute response SLA is in operation, and using one of our fleet of vans
• Contribute proactively towards own personal development through participation in technical and other training courses
• Undertake such other duties as may be required from time to time to further the work of the division
• Promote equality and value diversity including: (a) actively acting as a role model in own behaviour and fostering a non-discriminatory culture; (b) actively applying internal processes in a fair and equal way

Be the University expert in one of these areas:

• AV signal and control distribution over IP and dedicated connections
• Lecture capture hardware
• Video conferencing
• AV control and programming
• lectern image and patch mass-deployment
• digital signage for timetable display and marketing

Responsibilities for each of these areas include: