Role: AV Support Technician
Contract Type: Full-time, Permanent
Location: Livingston, Scotland (Kinly operate a hybrid working arrangement, with 3 days in the office, 2 days work from home)
Salary: To £27,000 dependent on relevant experience, plus company benefits
Interview Process: 2 stages (Virtual and Face-to-face)
Hours: Monday – Friday (37.5 hours/week working shifts across 8am – 4.30 pm or 9.30 am – 6.00 pm
Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.
We now have an opportunity for someone to join our highly collaborative AV Support team to provide support and management of clients’ audio-visual and unified communications technology, ensuring a seamless audio-visual experience for the clients.
The AV Support Technician is expected to troubleshoot technical issues across a variety of technologies, supported by the wider Kinly Managed On-Site (MOS) and client teams. This is a technical role with a strong focus on problem-solving and communication to accommodate client needs and deliver the optimal experience.
The position plays a key role in how the client views the Kinly MOS team and involves a high degree of exposure, at times working with executive management and managing directors to provide the services.

Key Responsibilities:

• Operate audio-visual hardware and respond to ad-hoc client requests promptly and professionally
• Maintain and enhance the audio-visual estate through optimisation, enhancement, repairs, and routine procedures
• Act as first point of contact for all technical support to telephone, email and in-person requests from the client for all hardware, software and associated peripherals
• Log support calls and document their outcome to facilitate the resolution of common queries
• Redirect or escalate support requests as appropriate
• Pro-actively provide information to the client on the progress of outstanding support calls
• Assist in the compilation and maintenance of an accurate inventory of hardware and software
• Assist the MOS Management Team and client with global projects and events

SKILLS & EXPERIENCE:

• Experience with Microsoft Teams and Zoom communication platforms
• Excellent interpersonal and communication skills and ability to explain technical issues to non-technical individuals and teams
• Working experience and knowledge of Windows operating system (10 or 11) and O365 applications
• Working experience and knowledge of macOS and Apple devices
• An understanding of networking protocols and troubleshooting
• Experience using a helpdesk ticketing solution (ServiceNow, Remedy, Helix, etc.)
• An appetite to learn and develop, with an outstanding work ethic
• Candidates will stand out if they have work experience in hospitality or event management and can demonstrate a keen interest in AV technology

IF YOU ARE SELECTED FOR INTERVIEW, AND NEED ANY REASONABLE ADJUSTMENTS MADE FOR YOUR INTERVIEW, PLEASE LET THE TALENT ACQUISITION TEAM KNOW, AT THE POINT OF SCHEDULING.

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

• Operate audio-visual hardware and respond to ad-hoc client requests promptly and professionally
• Maintain and enhance the audio-visual estate through optimisation, enhancement, repairs, and routine procedures
• Act as first point of contact for all technical support to telephone, email and in-person requests from the client for all hardware, software and associated peripherals
• Log support calls and document their outcome to facilitate the resolution of common queries
• Redirect or escalate support requests as appropriate
• Pro-actively provide information to the client on the progress of outstanding support calls
• Assist in the compilation and maintenance of an accurate inventory of hardware and software
• Assist the MOS Management Team and client with global projects and event