AV Support Technician at METROPOLITAN LIBRARY COMMISSION OF OKLAHOMA COUNTY

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

26.15

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audio Visual Support, AV Operations, Conference Room Setup, Auditorium Setup, Video Conferencing, IT Collaboration, Help Desk Support, Equipment Maintenance, Troubleshooting, Customer Service

Industry

Information Services

Description

Job Details Level: Experienced Job Location: Downtown Library - Oklahoma City, OK 73102 Position Type: Full Time Education Level: High School Salary Range: $21.79 - $26.15 Hourly Travel Percentage: Up to 50% Summary: Under general supervision, the Audio Visual (AV) Support Technician supports complex AV systems from inception through operations at all Metropolitan Library System (MLS) locations. Supports conference room and auditorium setup and operations, presentation and/or sound system setup and operations, and video conferencing system setup and operation. Works closely with the Information Technology (IT) team for configurations and support; works with staff and guests to maximize the use of the AV systems and applications. Monitors, maintains, and supports AV operations, including ensuring connectivity, maintenance, and testing of equipment. Handles all AV responsibilities, including entering, escalating, and closing AV-related help desk tickets promptly. This position will be assigned to the Ronald J. Norick Downtown Library, which is located at 300 Park Avenue in Oklahoma City, OK. However, the person in this position may travel to all locations throughout the organization, as needed. This position currently requires availability to work all hours the library is open, including days, evenings, and weekends. The current need for this position requires specific availability to work Monday to Friday from 8:00 to 4:30 pm.* *Hours are subject to change in accordance with the needs of the department. The hiring salary for this position is $21.79 hourly. This is a full-time position working 40 hours per week. This position is not classified as exempt from the federal Fair Labor Standards Act. This position is classified as safety-sensitive. The Metropolitan Library System offers a comprehensive benefits package for full-time employees: Health benefits that include medical, dental, vision and prescription coverage paid in full for Employee-only coverage (Family coverage available) Flexible Spending Accounts Vacation Leave @ 8 hours per month Sick leave @ 8 hours per month Twelve paid holidays (subject to date of hire) Defined Contribution (retirement) plan where employee contributes 6% and is matched at 10% (required participation for full-time employees) Qualifications MINIMUM QUALIFICATIONS REQUIRED: Education and Experience: Associate degree in computer science, film and video Production, audio-visual technology, or a related field; and Two years of experience in an AV support or AV operations role or High School diploma or GED; and Three years of experience in an AV support or AV operations role Licenses and Certifications: Valid State Driver's License Current motor vehicle insurance Acceptable Driving Record as defined in the Driver Safety Procedures HIGHLY PREFERRED QUALIFICATIONS AND COMPETENCIES: Bachelor’s degree in computer science, film and video production, audio-visual technology, or a related field and one year of experience in an AV support or AV operations role One year of field experience supporting one or more of the following systems: QSC, Crestron, Extron, or AMX.

Responsibilities

The AV Support Technician supports complex AV systems and handles setup and operations for various AV applications. They monitor and maintain AV operations and manage help desk tickets related to AV issues.