WHO WE ARE

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

PREFERRED SKILLS

• Control Systems: Crestron, AMX, Extron
• Audio Systems: Biamp, QSC, Polycom
• Video Systems: Cisco, Polycom

THE ROLE

As an AV Field Technician, you’ll be a key member of our EMEA & UK/ROI deployment team, responsible for the installation, configuration, and decommissioning of Audio Visual systems at client sites across the region. You’ll ensure technology is installed to the highest standards, troubleshoot issues, and deliver exceptional service in fast-paced environments. Installs will mostly take place in the commercial/corporate sector.

WHAT YOU’LL DO

• Install and de-install AVsystems across client sites in a commercial setting
• Configure endpoints and supporting infrastructure
• Conduct room audits to ensure optimal technology performance for various sizes of meeting room
• Perform preventative maintenance to keep equipment and spaces ready for use
• Identify and resolve hardware faults and system failures
• Complete post-installation assessments and documentation
• Carry out on-site User Acceptance Testing and software upgrades
• Act as a technical escalation point, providing solutions for ongoing issues
• Collaborate with EOS teams to deliver AV services in line with SLAs and client expectations
• Communicate project updates and reports to management
• Document hardware failures and manage Break/Fix and RMA requests