Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

TECHNICAL SKILLS:

• Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.).
• Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet).
• Understanding of AV signal flow, cabling standards, and integration best practices.
• Basic network and systems troubleshooting (Windows, MacOS, Linux).
• Ability to read and interpret AV schematics and wiring diagrams.
• Experience in field support, helpdesk, or IT technician roles.
• Proficiency in common IT tools and troubleshooting methodologies.

QUALIFICATIONS:

• High school diploma or equivalent (Associate’s degree or technical certifications in AV/IT preferred).
• Minimum 2–3 years of experience in a similar AV or field technician role.
• Strong communication and interpersonal skills, both written and verbal.
• Valid driver’s license with willingness to travel on short notice.

OTHER REQUIREMENTS:

• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Professional appearance and a strong customer service mindset.
• Ability to work independently and manage multiple priorities effectively.

WHAT NEXT?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.co

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including:
• Projectors
• Video conferencing systems
• Microphones
• Speakers
• Displays
• Control systems (e.g., Crestron, Extron)
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices.