AV Technician IV at General Dynamics Information Technology

, , United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

44.28

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audiovisual Equipment, Audio Visual Installations, Audiovisual Systems, Video Equipment, Troubleshooting, Customer Satisfaction, Communication Skills, Team Collaboration, Event Support, Digital Signage, Video Composition, Cable Management, AV System Maintenance, Software Knowledge, Hardware Knowledge, Conference Room Support

Industry

IT Services and IT Consulting

Description

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Network and Telecommunications Job Qualifications: Skills: Audiovisual Equipment, Audio Visual Installations, Audiovisual Systems, Video Equipment Certifications: None Experience: 3 + years of related experience US Citizenship Required: No Job Description: Support mission-critical initiatives and enable the growth of our business as an AV Technician at our GDIT headquarters in Falls Church, Virginia. As an AV Technician you will be trusted to work on supporting, maintaining, and testing our UcaaS conference room and events environment. MEANINGFUL WORK AND PERSONAL IMPACT: Operate audio/video equipment including powering up the equipment, checking equipment for proper operation, setting audio levels, positioning camera functions, connecting to displays and connecting to any Teams or Zoom meetings scheduled by the end user. Provide assistance to users in using the conference room equipment, which may include conference preparation, and monitor equipment and system performance, reporting equipment, and network problems to appropriate parties for maintenance or repair or escalation. Operate computers used for briefings, or as needed for event support. Operate, maintain, and troubleshoot, room scheduling, and digital signage; including health/audio and video checks, performance enhancements, level-setting, Provide assistance to users, including executive staff, which may include conference preparation, monitor equipment and system performance, reporting equipment and network problems to appropriate parties for maintenance or repair. Use expertise and knowledge of video composition principles and techniques such as framing, lighting, perspective, and sound design when setting up A/V scenarios. Work in collaboration with vendors in support of A/V installation, support and updates. Update existing systems, and maintain current equipment. This shall include running cables throughout buildings (often above ceilings and under floors) and lifting and removing replacement AV equipment as needed. Maintain technologies and hardware including, but not limited to, transmitter/receivers, video/display projection, microphones, codecs, DSPs, cameras. Installs video switching devices, media converters, displays, and video control devices that support AV systems. Assess and provide second and third-tier troubleshooting to all AV systems. Troubleshooting includes, but is not limited to: diagnostics, repair, maintenance, updates and installation. Review the ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to policies. Exhibits good communication skills, an energetic approach, and patience with customers. Ability to work well as part of a team, communicating professionally both orally and in writing. Coordinate with users, IT staff, and management as needed. May coach and provide guidance to less-experienced technicians Perform other duties as assigned. WHAT YOU’LL NEED TO SUCCEED: Education and Experience: Requires a Bachelor’s degree and 3+ years of related experience; OR in lieu of a degree, 7 year’s related experience is required Experience providing AV support in a Corporate office environment Comprehensive knowledge of the principles, methods, and techniques used in AV troubleshooting, support and design Comprehensive knowledge of related software and hardware i.e., Zoom, Teams, Logi , Poly, Crestron, Biamp, Shure, QSC, Logitech, Barco, Aver, Vaddio, Planar, and Chief. Location: Requires being daily onsite at our Falls Church, VA office, including 10-25% travel to other DC, MD, VA office locations. GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your sense of ownership and pride in the meaningful work we do. The likely hourly rate for this position is between $33.30 - $44.28. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA VA Falls Church Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: https://www.gdit.com/privacy-policy/notices/

Responsibilities

Support, maintain, and test UcaaS conference room and events environment. Operate and troubleshoot audio/video equipment, assist users, and ensure high levels of customer satisfaction.