JOB DESCRIPTION

Job Description & RequirementsThe team of AV-IT Support (A supervisor and Technicians) is responsible for
AV-IT set-up in classrooms and meeting rooms – Plan and prepare AV-IT equipment and
support for CSC business and operations
Incident management – Manage and troubleshoot AV-IT issues to ensure seamless
business and operations
Maintenance of AV-IT equipment – Conduct non-comprehensive and preventive
maintenance
Corrective actions and resolutions – Follow up on corrective actions and resolutions from
incident management and maintenance
Management of AV-IT assets and licenses – Manage AV-IT asset and licenses for
business and operational sustainability
Anticipative support and communication for end users – Assist end users (CSC staff and
trainers) to be more prepared for training programmes/events and meetings
Professional advisory partnership – Partner with CSC AV-IT team to provide subject
matter expertise in AV-IT matters
For on-site personnel, the roles and responsibilities to be dedicated as following:
1. Operations Supervisor
A dedicated full time (100%) stationed on-site Operations Supervisor.
(a) The supervisor shall lead, supervise, manage, and account for all on-site AV-IT
personnel, including:
(b) Being the point of contact to liaise with roving AV-IT personnel in fulfilling the
requirements of this contract at CSC
(c) Scheduling and rostering onsite technicians to meet the service deliverables and
standards. Flexibility of rostering the duty can be discussed with the relevant
parties based on the requirements of the training programmes and events.

(d) The supervisor shall oversee operations including:

• Scheduling, assigning and monitoring maintenance activities (Reference to Para

Please refer the Job description for details